1
out of 5
POSTED: | BY: Rebecca
Lack of Communication & Inflexible
I have been paying for Embrace pet insurance for two years. Thinking I had the coverage I was paying for, I took my pet to the ER. When I tried to submit the claim, Embrace informed me that the pre-policy exam I had for my pet was too early (by 3 weeks), and my pet would not receive the coverage. While I understand the "terms & conditions," it would have been helpful if someone had informed me prior to this moment that this vet visit was three weeks too early. I am very unhappy with this lack of communication from Embrace insurance and how inflexible they were in addressing this issue.
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