Embrace | Pet Insurance Review

My cat had to have emergency surgery to remove a sharp foreign object lodged in hi eyeball. Thank goodness I have Embrace Pet insurance. This would have been a devastating financial burden for me. My claim was processed quickly and I received my reimbursement within 3 days of approval notification. Highly recommend

Filing my first claim was convenient and simple with no fuss on the website. Within a few days payment was deposited directly to my bank account adding to the convenience.

Service was respectful and helpful. Payment was prompt and fair. The rest of the insurance industry could learn a lot from you.

I truly hate leaving bad reviews but I feel this experience should be stated so others don’t go through what I did. I got a medical review done for my dog to identify preexisting conditions as I wanted to get a dental procedure done but knew I would not be able to handle the bill on my own. They mentioned a few knee problems as preexisting conditions and nothing else so I felt confident I would have their financial support. Over a month later, they saddled me with the entirety of a 2.2k bill saying that periodontal disease was a preexisting condition. I tried to get the claim appealed since it wasn’t mentioned in his medical review and all they said was “sorry it should have been included.” Now i’m left with a huge bill that i’m not sure how i’ll pay for. I felt completely abandoned and no accountability was taken for their mistake

I have been with this company for a long time always had excellent service!