2
out of 5
POSTED: | BY: Susan
First claim on my puppy
I submitted my first claim for my 3 month old puppy and hadn't received any updates except they were waiting for more records.
I didn't find out until the third attempt at getting results..that they needed records from my primary vet...for a claim that was from a secondary vet.
No one called or contacted me...and I just kept waiting and calling for the claim to be processed.
They said it would take a month to process first claim...
Very disappointed in how long it takes to get thru to customer service, and to get things processed.
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