Embrace | Pet Insurance Review

Easy to use app and claim process. It was good to be able to track the progress of my claim and getting messages from the team of the status and other items I could do to get the process finalized.

My claims experience was horrible!! After 4 weeks of waiting I started calling and was told they didn’t have enough info on my pet. I phoned the dr office and they sent complete records to you. I still had to make several phone calls to find out when I was going to be reimbursed. My pet is only 2 1/2 yrs old and has never been sick or had a claim in the past. I will be shopping for new insurance because ya’ll take my money every month and the first time I use it was a terrible experience. Good riddance

Thanks for making the claim process simple.

I’ve been using this company for almost 8 years and have had three dogs insured. Currently I’m down to one. This company is professional, easy to file claims, quick to get back to me with questions, and even helped cover my dogs cremation when he passed away a year and a half ago. Having pet insurance eases my mind and I know my dog will be taken care of. Highly highly recommend.

They don't pay claims. They make excuses and it's just not worth paying over $400+ a month to get horrible customer service and lame excuses. I don't even think I can get into the situations with my animals. I understand I don't have wellness coverage, so they don't cover for vaccines and wellness visits. They take the invoice and store it in their system for each animal. However, they also don't cover visits medicine (when you pay for it) and for actual covered claims. They continue to indicate file on hold, until (it seems) you grow tired of trying to meet their requirements. I think I'm going to turn them into the insurance department and move on to another company. The BBB should also become involved in the issue. I actually have to visit my veterinarian to inquire about requests for SOAP notes. They just delay delay delay until time immemorial. Don't purchase this insurance, there are many others that don't behave in this manner. I should have stuck with Nationwide.