Embrace | Pet Insurance Review

I had a few quesrions regarding a claim. Crystal was able to explain what was happening. Crystal was polite , helpful and profezsional. Claims pricess is straightfirward

Everything that was submitted all year long was denied and excluded from then on as pre-existing. However, nothing ever happened before our first policy. They are masters of twisting what the doctor's note says into something not accurate anything to get out of any reimbursements. So not covering Sickness, injury, or repercussions of tick bites, I could go on but I trusted USAA with the pet insurance company but no longer. Very sad to let us down like this. So 2 years we have paid for the best policy and the most expensive but not one reimbursement, but now everything is excluded and I won't even be able to get these things covered in the future such as the injury/accident is being called a genetic issue even with the prior exams that there is no genetic issues. Just additional information our vets has reviewed your response emails and is also appalled by the twisting of her notes and your company inferring the puppy had pre existing issues so you could deny the claims. So your response here of quoting the policy is not accurate of what you did to all the claims submitted.

Easy to use and very friendly and helpful. Claims are a breeze

Always helpful with any questions!

Quick and kind responses to claims. Appreciate the ease of submitting a claim as well.