Embrace | Pet Insurance Review

Honestly surprised they are even affiliated with USAA being how things were handled. They filed my claim incorrectly due to what they said was under “pre-existing conditions” then in turn covered the part which was the original claim (which was confusing) and not reading the invoice correctly. When I attempted to dispute it I was told to look over the invoice and my explanation of benefits in what seemed to be a demeaning manner talking quickly and over me. I then had to explain the charges reading straight from the invoice to include the quantities and the propose for the visit which they had messed up. Still up in the air about what’s going to happen after getting all the additional information that they should be handling in my opinion.

They’re great! Super helpful and well informed. They’re also really sweet and make it easeful to get the help you need

They are covering everything fir my dogs cruciate ligament tear.

Martin was a tremendous help dealing with a simple claim. He identified the disconnect and the claim was easily submitted. Well done!

I have submitted bills for my dog that have been disallowed and called "wellness" when she was treated (and is currently being treated) for an anal abscess. She has also had GI issues which I had taken her to another vet and submitted the bills. Everything was disallowed. I thought I would trial insurance for a year. I have spent $59.00/month with a $250 deductible and 10K max policy that is now set to lapse in 2 weeks. I am not going to renew especially since the premiums of same policy are set to almost double. My $720 was a total waste of money. My human insurance is cheaper and far better than this scam. I will be self funding again.