Embrace | Pet Insurance Review

It took 4 weeks from the time the vet records were submitted to being reimbursed. Unacceptable. Update - It still took 4 weeks from the date the vet submitted the medical records and not 10-15 days.

Very disappointed. Took 23 days to process a simple well care visit with one medical issue (anal glands and antibiotic). Then 3 additional days for payment direct deposit. I know that veterans get same day claims services and payment. No complaint there but 4 weeks is ridiculous.

Calling customer service was a last resort to get the answers I looked for. I was on hold for a while but I connected with an agent who was helpful. He put me on hold while he tracked down someone who had the answers I needed.

Very happy with experience! Takes a little too long for reimbursement!

When you telephone you can never get a rep on the telephone. They made an error on my new puppy's birthdate and is is taking months to correct inasmuch as I am still being charged the monthly invoice and the puppy is still not covered. Very disappointed. The veterinarian records which were sent to Embrace had the correct DOB and as of date still not corrected 08/21/24. I have emailed several times and will only receive a generic response. Finally, after several telephone calls for months I received an email today, 08/21/24. Inasmuch the DOB has not been corrected. Since there is a two month discrepancy I was verbally promised an adjustment on my lowering my monthly premium (puppy 2 months younger then their records) and as of date no response. Not happy with poor customer service. Their response to me was they are unable to locate my account even though I have been paying them for a few months. Where did my payments go? I am being charged in my AMX😱