4
out of 5
POSTED: | BY: AlxU
Format seems to have changed..
Format seems to have changed... and not for the better.
The last couple of claims I've filed don't include a place to add the veterinarian's notes (which I have scrupulously collected per visit). What I know is that this will delay the processing and reimbursement dramatically, because Embrace will now have to contact the vets and get that information. WHY the change?
Also -- much longer processing/reimbursement times than my previous insurance company. I left that one only because my vet isn't tech savvy, and she likes Embrace.
The delayed reimbursement (weeks instead of days) adds to considerable financial strain, when we're talking about 1000s of dollars.
Frustrating!!!!!!!
Hire more staff to handle the increased volume, maybe!?
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