Embrace | Pet Insurance Review

You ask for a diagnosis and ours is not listed but you insist on us picking one. Thus we pick one but it is not totally accurate. Add a place to write one in..Also answer the phone in under an hour and make everyone happy.

Highly recommended. My cat had a few health issues a few years back and recently as well. Embrace took care of him both times with no hassle at all.

Honestly, their policies are not as straight up as some other pet insurance companies but I got locked in with the 1 yr contract. It takes a long time to hear back from someone via email, like my cat got bloodwork done because she would need future dental procedures but they wouldn’t cover that because it was done the same day as her vaccines, wellness checkup etc. since I don’t have separate wellness coverage they asked me to prove the bloodwork is for dental— but that should be something they can just ask the vet because I obviously got it done for that reason. It even says on my invoice. They said it’ll take them a month to reconsider but now it’s been a month n I just waited for nothing.

I was calling to see about obtaining information for my cat to see if they could help cover cost for upcoming surgery and I literally got hung up on EDIT: it didn’t disconnect, I got hung up on, I had multiple texts and phone calls within the first couple minutes of entering my information on your guises website and then nothing since then, Finding my information doesn’t matter it’s too late for you guys to be able to help me. I’ve already had to come out-of-pocket thousands of dollars to save my pets life. It’s fine. You probably would’ve helped anyway.

The representative was very clear on what they do as a company. He was very open & patient relaying information to me. Did the policy over the phone. Very well done