Embrace | Pet Insurance Review

We submitted a claim and knew it needed additional information that we hadn't been provided by the vet. The reps at Embrace reached out by email (copying me) and requested the needed documentation which was provided and the claim paid within just a few days.

The monthly payments for my cat were a lot less than I expected considering how few people I know have pet insurance. Having this insurance has been really helpful for my cat because she came to us with poor health and has needed a few vet visits. The insurance became VERY helpful when it came to an urgent care visit. Since being insured through Embrace, I have now recommended other pet owners also get insurance.

I submitted my first receipt and received confirmation. So far, so good

Embrace Pet Insurance has been a hit or miss in all my claims. The underwriters seemed to have their decisions out of their playbook. Nothing seemed to be standard. My claims are under the sickness category and, at times, are approved and covered. Other times, they are rejected with a decision of pre-existing condition under "vast and vague" clinical signs, which are both under the "same diagnosis." Their claim decisions are nonsensical in approving and denying the same diagnosis. I have made an appeal that brought me nightmare experiences for them ever to recognize that my claim is "partly" wrongfully rejected. Embrace underwriters ignore state laws, unfortunately.

Filing claim is easy and straight forward and easy.