2
out of 5
POSTED: | BY: Mary
Hit and miss claims
Embrace Pet Insurance has been a hit or miss in all my claims. The underwriters seemed to have their decisions out of their playbook. Nothing seemed to be standard. My claims are under the sickness category and, at times, are approved and covered. Other times, they are rejected with a decision of pre-existing condition under "vast and vague" clinical signs, which are both under the "same diagnosis." Their claim decisions are nonsensical in approving and denying the same diagnosis. I have made an appeal that brought me nightmare experiences for them ever to recognize that my claim is "partly" wrongfully rejected. Embrace underwriters ignore state laws, unfortunately.
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