Embrace | Pet Insurance Review

Our pug had an unexpected injury to his eye. He got a staph infection and almost lost it. He had multiple vet visits and 9 different meds. After almost 8 weeks of treatment, he is now infection free and his eye was saved! This was the first time we had to submit claims to Embrace. They reimbursed exactly as our policy promised and in a timely manner. So far, we are very pleased with Embrace.

The steps were laid out simply and worked. It was easy to submit all three claims within 30 minutes. However, I was submitting the data at peak time.

Not what I expected I wanted to like this pet insurance company, but I guess all insurance companies are the same. They all want your business but when you need them, they will find any reason to deny your claim. The short version is that my veterinarian died and closed his shop, so I couldn't get my puppy's records. We had an emergency and had to take her to a hospital (9 months after getting insurance and past the waiting period) submitted the claim and it was denied because I couldn't prove that it wasn't a pre-existing condition. I no longer need pet insurance but it was disappointing and heartbreaking, I will not be going with Embrace if I ever decide to adopt again.

This is our first experience buying pet insurance. Fortunately, we haven’t had to use it and I hope we never have to. I just wanted to say that the agent who issued our policy was professional, knowledgeable and friendly. She was patient and answered all of my questions. At this point, I would recommend Embrace Pet Insurance to my family and friends.

rep seemed interested and knowledgeable