Embrace | Pet Insurance Review

We've had both of our dogs insured through Embrace for the past 3 & 1/2 years and have never needed to file a claim until last week. Sadly, after spending two days at the emergency vet, our sweet Rottweiler was diagnosed with an aggressive lymphoma and because she became quite sick very fast, we made the difficult decision to put her to sleep. Through this very difficult process, I was so appreciative of how quickly and easily Embrace handled our claim. I had the money in our account within two days of submitting our invoices in the app. Not only that, once they saw the invoice that included euthanasia, Embrace automatically reached out to us via email to let me know that they would cancel our coverage and refund us any overpaid premium back. This was so appreciated, as I was dreading having to call and take care of canceling her coverage as I am still so sad over the loss of our sweet girl. After this experience, I can't imagine not having Embrace coverage for all of our future pets.

Very communicative. Process is straight forward and easy to use. Once you’ve done 1claim it’s customer friendly. Well done!

Embrace has always been there for us. Customer service is top notch. Online portal makes submitting a claim easy and reimbursements are quick for covered claims.

The first 2 claims were handled quickly and efficiently. I have had problems with another 2 claims, however. While the staff is pleasant, nothing happens. They either need more information or didn’t receive what was submitted. The vet sent the information twice. Not good enough. They wanted information since the puppy’s birth. Fortunately, I did have some pedigree information and medical care information. Still haven’t received reimbursement after 2 months. No consistency. They say claims usually take up to 30 days. Stock up on your patience.

Prompt service of my pet insurance claims.