Embrace | Pet Insurance Review

compassion. I had to make the dreadful call to cancel my insurance after my dog passed. They were so helpful and compassionate in the canceling of my account.

This was my 1st experience with both a pet insurance & a claim. From what I understand from looking at other pet insurances, it is very common to take a month or even over a month to secure a payment. This was the case with Embrace, which, less the deductible, is the standard & which I was expecting. Would be nice if it could come a little faster, but I understand. Otherwise, I'm happy with the results! :) As far as dealing directly with the people at Embrace, they were all very knowledgeable & helpful.

Agents knew answers! Timely responses! Accurate informaton!

Taking good care of my Hemingway. Love your prompt service!

We enrolled for this insurance, however it was not worth the investment. One of our dogs, who is 11 years old, had a surgery to get her tail amputated due to a growth in her tail. Due to the cost of the biopsy ($750) we chose not to get the biopsy. When Embrace processed the claim for the surgery, they denied the claim arguing that the growth could be associated with a pre-existing lipoma on our dogs torso. Also, without a biopsy, there was no way of Embrace checking of the growth was related to prior health conditions. Also, of your pet is diagnosed with any condition within the first 5 months of your policy, it is immediately considered a pre-existing conditions. It's not worth the investment (our rate was just increased to $226/month for 2 dogs). We decided it's better to create a savings account using the monthly fees.