2
out of 5
POSTED: | BY: Kay Bee
Lack of Communication is a Problem
I am a newer customer. After reading reviews and comparing plans, we went with the ASPCA plan. We just filed our first claim.
I cannot believe what a hassle it was. We uploaded all the paperwork. It turns out, ASPCA insurance was calling our vet's office, hounding them for the paperwork I uploaded. So, I uploaded the paperwork again, and again. I emailed them once, and then twice, and then a third time. there is no phone number to contact them. My veterinarian contacted me, VERY angry, to ask me to stop the insurer from HOUNDING them for the paperwork that was ALREADY given to them! Now my vet's office is threatening to drop ME as a client for the incessant harassment from the ASPCA Insurer.
And again, there is no number to call to talk to a HUMAN.
They did not even reply to my many emails asking specifically WHAT was needed, so I was left guessing.
My vet's office said that they recommend Trupanion specifically because of frequent issues like this with ASPCA.
Based on this, I cannot recommend this insurer. I wish I had known about their very poor service before we signed up, and I will be researching insurers for the future with better service.
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