ASPCA | Pet Insurance Review

Our six month old golden retriever has been covered by ASPCA Pet Insurance since he joined our family. Thought that time, Henry has seen his vet for normal check-ups and a number of times due to pneumonia illness. While the bills racked up, I couldn't help but be so thankful we have pet insurance. Not only do we have pet insurance, we have ASPCA Pet Insurance. A few reasons why they rock: > Claims are quick & easy. Filled them out online in minutes, receive confirmation emails once submitted. The claims center online shows you at what process your claim is at, for full visibility. > Every time I called to check-in on a claim or ask a question, the service was phenomenal. Without fail, their first question was "How is Henry (our dog)?" and genuinely meant it. They were always looking to go above & beyond to ensure accurate, speedy claims service. > At one point our vet wasn't sending through the requested (needed) information to ASPCA so the customer service rep created a three-way call between them, the vet, and myself to make sure there were no gray areas that would hold up the claim. After that, the claim closed and I received reimbursement within the week. > After dealing with a plethora of claims relating to Henry's illness, ASPCA Pet Insurance mailed us a HAND WRITTEN note hoping Henry is feeling better and thanking us for our business. We were so impressed. > I have not felt like a singular person trying to deal with a large company. Rather, my experiences have been personal, inviting, and positive.

I have had ASPCA insurance for about 5 years for 3 cats. One cat has a preexisting condition and ASPCA insured her(excepting her preexisting condition) which no other company would do. The reimbursement from ASPCA is higher than other companies, and submitting claims is very easy. I like that preventative care like vaccinations and teeth cleaning is covered. With ASPCA, if my pet is ill I can take them to the vet without worry. I wish some of the health insurance companies for people would be more like you.

I have had ASPCA insurance since my lab was 6 weeks old thankfully so she had double ACL surgery when she was about 3 years and she is 7 now. I have had many claims over the last several years ie... ear infections, upper respiratory infections I have always had great service and have been paid promptly. The process of the claims is fast and easy and online which is so convenient now. I would highly recommend ASPCA for your pet insurance needs another positive is they do have several different plans to meet your financial needs too.

Every single interaction I have had with ASPCA Pet Insurance had been convenient and fast. The turnaround for reimbursement is quick as well. They even called me to check on how my puppy was doing after she got sick. Getting through to a live person on the phone is easy and maneuvering the website is super easy as well.

I was a previous customer of ASPCA when they were utilizing the "per incident" model. I was constantly frustrated, as reimbursements were based on U&C, which as anyone who has ever worked in the medical professional will tell you, is neither reasonable nor customary. I never knew what I could expect for reimbursement. But... THINGS HAVE CHANGED! When my dog passed away at the end of 2016, I was under the old design. When I adopted my two new dogs (a bulldog and a boerboel), I decided to consider ASPCA despite my difficult experiences in the past. I was elated to find out they had moved to a completely new model. For most plans, you are given a simple annual coverage amount, and all reimbursements are based on the BILLED amount, not U&C! Now, I can happily trust that I know exactly how much I will get reimbursed. This has increased my trust in the plan tremendously. Additionally, they shortened the waiting period for preexisting conditions, and the added simplicity of the plans means most of my claims have gotten paid in 48 hours or less! All this, and my rates are about the same as they were under the old system. Suffice it to say, I have gone from being a reluctant and skeptical customer to being a delighted one. Thank you ASPCA for listening to your clients and meeting their needs. I couldn't be happier.