ASPCA | Pet Insurance Review

4.5

out of 5

Number of reviews 12,144

ASPCA Pet Health Insurance® is committed to making veterinary care more affordable for pet parents. Its Complete Coverage plan covers accidents, injuries and illnesses, and features a simplified reimbursement based on percentage of invoice. Learn more about ASPCA’s plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Bethany

Pleasantly surprised

We were skeptical when we choose coverage for our two dogs, but were pleasantly surprised when our male dog grew a lump on his hind leg rather suddenly and ASPCA processed our claim quickly. The vaccination claims were processed quickly, as well. Just goes to show that things do happen and it’s a comfort to know ASPCA has our fur babies covered.
4

out of 5

POSTED: | BY: Sheila Melendez

When I called to cancel my insurance

When I called to cancel my insurance, a very nice customer service person clearly explained and answered all my questions about how my policy works. I felt much better keeping the insurance afterward. My only complaint is that there is a deductible per pet rather than per account.
5

out of 5

POSTED: | BY: Mickey

No hassle filing your claim.

Best pet insurance. It has saved me thousands of dollars in medical bills.
5

out of 5

POSTED: | BY: Pam Asai

Great Staff

It’s easy to submit claims and funds are received in a timely manner. The staff are friendly and courteous as well as knowledgeable. When I had to call and stop our policy on our Shepherd because we had to put him down, the woman was compassionate yet able to ask the necessary questions without offending me. We also started another policy for one of our other dogs.
1

out of 5

POSTED: | BY: John

They do not respond to emails, they do not answer their phones

Had a question regarding my member sign in, I have no problem holding or being placed in a queue but i do have a problem when the phone rings and rings goes to a busy signal. If I new I was working with a company with that kind of customer service i would have gone elsewhere!!

Monthly Cost

Rates start at: $10 (for accident only), $16 (Complete Coverage). Rates vary based on species, age, breed, and location.

Coverage

The pay-out amount is based on the actual vet bill, at a rate pre-selected by the customer: 90%, 80% or 70%

Payout Limits

Annual limits can be set by the customer, ranging from $2,500 to $20,000, including an unlimited option. No lifetime limits.

Deductible

$100, $250 or $500 annually.

Age Limits

No upper age limits. Pets must be at least 8 weeks old to enroll.

Waiting Period

There are no waiting periods for preventive care. Coverage begins 14 days after date listed on policy for accidents, illnesses, and knee/ligament conditions.

Exclusions

Pre-existing conditions, cosmetic procedures and breeding costs are not covered. ASPCA Pet Health Insurance has two Preventive Care plans that can be added to help cover a pet’s wellness care, including annual exams, vaccinations, tests, dental cleanings and flea/heartworm preventive. Preventive Care plans reimburse up to a set amount for each listed treatment. If your pet exhibited symptoms of a knee and ligament condition at any time, prior to enrollment or during a waiting period, all ligament and knee conditions will be excluded. Ligament and Knee are conditions involving a ligament, patella, meniscus or soft tissue disorder of the knee. Accident-Only coverage available.
ASPCA Pet Health Insurance®, provided by Crum & Forster Pet Insurance Group through its licensed agency, C&F Insurance Agency, Inc., is committed to improving animal care across the U.S. by making veterinary care more affordable for pet parents. Their Complete Coverage(SM) plan covers accidents, injuries, illnesses and more, and features simplified reimbursement based on percentage of invoice.  Preventive Care is available at an additional cost.

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