ASPCA | Pet Insurance Review

I got a very heartfelt, call when my cat passed away suddenly. This was very kind. Yet when I filed claims both online and on the phone, they went unaddressed for weeks. (In the meantime, ASPCA continued to send me marketing emails weekly about buying the insurance I already had.) In a follow up call, I was told they would be handled in the next 4 days. Three weeks later I called and learned they had stopped trying to get my vet to fax them the records they needed to process the claim. Overall, I had a very frustrating process added to the pain of my difficult, sudden loss. Everytime I had to call to follow up, it brought the pain back.

I’m so proud of the work that the ASPCA does. I have recommended it to many friends and they’ve all taking a vantage of the pet insurance and they all feel like I feel grateful to speak to someone that informs them, of the many important Insurance available to their pets. Sincerely, Mick and mamapaw

Very professional and compassionate staff. I have been a client for a number of years but thankfully, had few occasions to contact ASPCA. When I did get in touch to let them know our dog had died they were so kind. When I called to get my new dog insured, again, so kind about the loss of our Buddy. The staff person was very helpful in ensuring I understood all of the options and even called me back afterwards to let me know of a slight change to the premium. I would recommend this organization to anyone!

When looking for pet insurance, I spent hours comparing different companies and what they offered. I was particularly cautious because I had a different insurance company for my first dog, Fiona, and the company found a loop-hole in order not to pay for any claims I made. I felt like I was just handing over $500 every year for no reason. ASPCA had a really comprehensive package, while more expensive, seem to cover all the needs my pets may need. Ten days after buying our insurance, my second dog Finn ate a soccer sock. He was in terrible shape and the drs didn't know if he would make it. We approved the emergency surgery to save his life, not knowing if we would have another bad experience with our pet insurance. ASPCA came through and covered exactly what they said they would cover. We would have found a way to pay for the bill regardless, Finn is a member of our family, but ASPCA saved us from that financial burden. I would highly recommend ASPCA to any pet owner!

Great experience and great claim processing system