ASPCA | Pet Insurance Review

Everyone has a genuine desire to be helpful. Cheerful and professional

I enjoy the easiness if filing a claim and having access to customer support. The rates are very competitive and easy on the budget. My only issue is when filing a claim and checking the status, it tells you if the claim is still processing, denied,etc. I would like an email message or message on the screen that tells you how far along the claim is in process. It took almost six weeks for my claim to be complete. Done feedback throughout the process would be greatly appreciated.

I submitted a claim a month ago. I get told there is a "backlog", and have to wait 4-6 weeks, tho they tell you in ad 4-5 days. I can understand maybe 10 days, but not this long. I pay my premiums faithfully, but ASPCAis very unprofessional on their end. And by the way, I found out ASPCA does not provide the insurance. Another company pays them to use their name. My roommate and I have now stopped sending donations to ASPCA, not knowing now, if they even have been getting it, or what. They use to have my utmost respect, now they are at the bottom with others $ scavengers.

Getting coverage was fast and easy.

We give 0 stars. We had 3 cats on your insurance. We had just insured our 3rd kitten and she got sick before the grace period ended and we did not officially pursue reimbursement. She was diagnosed with an infection, treated and recovered. In September, she got sick again, was treated, sent home and brought back the next day because she was weaker. She was referred to another vet, but was never diagnosed with anything because she was too weak to be tested. We agreed to extra treatment and tried to save her because we "had" insurance. Reimbursement was denied because of a pre existing condition? How do we know??? She was never tested for anything and the first issue was an infection...not a disease. How would you know that? We did not pursue reimbursement in March. This was over $4500. We feel very ripped off.