ASPCA | Pet Insurance Review

We give 0 stars. We had 3 cats on your insurance. We had just insured our 3rd kitten and she got sick before the grace period ended and we did not officially pursue reimbursement. She was diagnosed with an infection, treated and recovered. In September, she got sick again, was treated, sent home and brought back the next day because she was weaker. She was referred to another vet, but was never diagnosed with anything because she was too weak to be tested. We agreed to extra treatment and tried to save her because we "had" insurance. Reimbursement was denied because of a pre existing condition? How do we know??? She was never tested for anything and the first issue was an infection...not a disease. How would you know that? We did not pursue reimbursement in March. This was over $4500. We feel very ripped off.

Aspca Insurance is responsive user friendly and transparent.

Very, very disappointed in ASPCA Pet Health Insurance. They've made me wait over 2 months to process a claim and I'm still waiting. I've had to call them twice as my claim kept changing status into "needing information". When I called them, they had contacted the wrong veterinarian. I'm feeling pretty ripped off, as they've been happily taking my money for 3 months. Also, there's no way to cancel the policy online, which means they're taking even more of my money until I can get in contact with them again. I'm surprised that other reviews have been so positive, because my experience has been terrible.

I am extremely happy with ASPCA pet insurance and recommend to anyone I know with pets. They are very responsive, coverage is great and if my dogs undergo surgery, they call a week later to see how they are doing.

My cat has been covered by the ASPCA insurance for several years now. I must say ASPCA insurance covers most of my costs and is highly efficient!