ASPCA | Pet Insurance Review

I've had ASPCA Pet Insurance on my three Labs since about 2010 and I've always received excellent customer service. The claims process has never been a problem and over the years it has become even easier. Recently I decided to make adjustments to my policies and was very impressed with the knowledge and professionalism of Quinn, the representative that took my call. I absolutely recommend ASPCA Pet Insurance - frequently.

The coverage was quite good and what I expected - however it took longer than a month to process

A small clause in their contact, something like: any condition not resolved in a claim period (in our case it was the calendar year) cannot be carried over to the next claim period. In a nutshell, at the annual wellness exam in December, our vet suggested a senior exam since she was 8 yrs. A lower than normal red cell count showed up. Our vet then did a scan looking for internal bleeding. Nothing showed up, our dog seems perfectly fine. The vet refers us to specialty clinic, couldn't get an appt. until January. More detailed testing revealed a serious bone marrow problem. She was gone in 6 months. Although I had paid my premiums for years, everything after January 1 was denied. Why? anything not cleared up in a contract period cannot be carried over (even though the premiums automatically renewed and continued). We hadn't even had a diagnosis yet. Therefore, if your dog gets sick, it better be in January. ASPCA has no affiliation with the charitable organization, they pay them to use their name. They are nothing like the ASPCA we know and love. I fought to get a small compensation that didn't anywhere near cover the costs of her care. I don't know if they've changed their ways or not but any company that inserts dirty little tricks like this into their policy is no friend of our pets and shouldn't be trusted. Lots of good pet insurance companies out there that do not have these practices. I know, I was very careful in selecting insurance for my new dog. This site was helpful. Felt the need to let other pet owners know about my experience.

My dog received a diagnosis of cancer of the liver in July of this year. Because my insurance date is coming they have told me that anything related to the cancer will not be covered and consider it a preexisting condition. If it goes away then 180 days after it will be revisited. Gosh, I hope she even lives that long. Kind of cruel. I cancelled, as why would I pay them when they do not cover anything...... or they will claim any symptom will be related.

I switched to ASPCA pet insurance when the company I was with changed coverage criteria, making deductibles payable on each illness. I am pleased that ASPCA has not done that and only requires one yearly deductible. Their rates are reasonable which makes it possible for me to get the extra financial help with taking care of my 13 year old cat. They always address any of my concerns immediately when I call. At times processing claims takes longer than I would like.