AKC | Pet Insurance Review

My dog just turned 6. He has had this insurance since he was 6 months old. They just sent me the renewal forms and have renamed all the plans. The exclusions have increased and the premium has increased. Even user the current coverage they reimbursed me less than in previous years. In the past they have done well to process my claims and I thought they were doing a good job.

I've had mixed experience with PetPartners over the years (I got it for my dog when he was 8 months old and he just died at 10 years). Whenever I had a claim they paid it promptly, and it was easy to file online since I own a scanner. Generally it was easy to figure out exactly how much they'd pay you back--80-20 with a $125 deductible--although there were a few times with the wellness part of the plan that I didn't feel that they reimbursed as they should; my vet is NOT expensive and sometimes they wouldn't cover her basic charges. That being said, during my dog's final bout with cancer they were wonderful, even paying for his pt without a blink. They say to expect it to take 30 days for reimbursement, and it really will take the FULL 30 days. My main complaint is that the insurance cost skyrockets once the dog turns 7; I went from $60-80 per month to $180 pm by the end. That makes it really seem like a scam since I made almost no claims on them until the final year of my dog's life; it was as if they wanted me to cancel my insurance so that they'd never need to make a pay out. I've said "yes" here to the recommendation, but it would be with qualifications and I'm currently searching for a new insurer in case I get a puppy.

I have had this insurance for 9 years and I could not be happier. The customer service is both refreshing and prompt. Every claim I have submitted has been immediately acknowledged and the turn around time is less than stated. I just got another puppy and added insurance on him. Here's to another long term relationship :)

Our beloved Cattle Dog Caper was diagnosed with bladder cancer. The cost for chemotherapy added up quickly, and Pet Partners would not pay for any alternative treatment (Caper got acupuncture every week).The maximum amount insured was $13,000. However, since the per-incident amount was only $5,000, Pet Partners (AKC) was not willing to cover the continued treatment for Caper. Although we still had $8,000 (!!) to cover medical expenses, we were not able to use a single cent for Caper. Pet Partner told me that they would "gladly" pay for the treatment if Caper broke a leg, but not for his cancer treatment. I wished I would have known all that before I let them talk me into a - very expensive - health insurance for my sweet companion. Stay away fom AKC - Pet Partners..!!!

Was recommend to use this insurance and was planning on purchasing full pet insurance for both my dogs. Thankfully I tried the "trial" insurance first. I signed up for it and a couple days later my dog had a hurt leg I took her in for X-rays (that should be covered with the accident pet trial insurance). Spent over $300 at the vet and then sent in my claim.... Weeks later I recieved an email saying they would not cover any of the cost. Confused I called and spoke with the rudest agent. She told me I was only covered for accident insurance at the time my dog was hurt??? Confused I said "I'm sorry what exactly do you consider an accident? She has a hurt leg??" She then told me she would speak with her manager and have him call be in 3 days... 7 days go by with no word so I call back and speak with another person who says the same thing sorry it says here you were only covered by accidental at that time. Again I reponded with the same answer? Does my dog have to be run over with a car to be considered accidental? She said she would speak with her manager and have him call me.... Still have yet to hear from anyone. Would NOT recommend this insurance to anyone. Ever.