AKC | Pet Insurance Review

Was recommend to use this insurance and was planning on purchasing full pet insurance for both my dogs. Thankfully I tried the "trial" insurance first. I signed up for it and a couple days later my dog had a hurt leg I took her in for X-rays (that should be covered with the accident pet trial insurance). Spent over $300 at the vet and then sent in my claim.... Weeks later I recieved an email saying they would not cover any of the cost. Confused I called and spoke with the rudest agent. She told me I was only covered for accident insurance at the time my dog was hurt??? Confused I said "I'm sorry what exactly do you consider an accident? She has a hurt leg??" She then told me she would speak with her manager and have him call be in 3 days... 7 days go by with no word so I call back and speak with another person who says the same thing sorry it says here you were only covered by accidental at that time. Again I reponded with the same answer? Does my dog have to be run over with a car to be considered accidental? She said she would speak with her manager and have him call me.... Still have yet to hear from anyone. Would NOT recommend this insurance to anyone. Ever.

My great dane puppy was diagnosed with bloat at 10 months. We sent in a claim and were paid an awesome amount for trial insurance. It was well worth it and I have signed her up for coverage. Was well pleased for a trial coverage that we had to pay 0 for. Thank you AKC!!

After vomiting and diarrhea, my 3 month old lab puppy needed bloodwork performed and was hospitalized for two days with IV fluids. After he was happily home and healthy, I was left with a large, unplanned-for vet bill. I had signed up for the 60 free trial plan after registering with the AKC and I learned very quickly how amazing having pet insurance is! PetPartners was fast and courteous. It was easy to fill out the claim form. Thank you, PetPartners!

I absolutely loved this plan when I had it for my previous, now deceased, dog. The entire package was great...rates, plans, coverage, customer service. I chose the accident/illness/wellness plan (the premium plan), and stayed with the plan for many years, and the rate increased with time of course, but reasonably. Then when my dog turned 11, they raised my rate from $800 to $2400 saying that my dog was now old and would need extra care, hence the high rate. I could not afford this and cancelled the insurance. The company offered me coverage under a basic plan (barebones) for the price I used to pay for the premium plan, $800, but I felt like I was being price-gouged, and unappreciated for my previous business. Since I could not get a different insurance, because most companies will not insure an older dog in a new policy, my dog had no insurance from then until he died two years later. Luckily he did not require much vet care other than vaccines and an occasional treatment. Most companies will not cover pets for costly chronic conditions anyway, like cancer or organ failure, so I felt that it was outrageous that my rate increased like that after I had been such a loyal customer for years. I escalated this issue with the company's management to no avail...they were so rude as to inform me that in some years they actually paid me more for claims than what I had paid as my premium, so that I had in fact actually "made money" from my policy. Isn't that how it sometimes goes with insurance? What business do they think they are in? If their rates are not profitable enough for them, they should reset them, not drop or price-gouge loyal customers who would never have anticipated this action. Be sure to ask companies what their rate schedule is as the pet ages, and get a specific ceiling on the price before buying. Or plan that you might not have affordable pet insurance for older pets, regardless of how long you have had your policy.

I've had this insurance company for the 2 years I've had my dog and could not be happier with them! They stick to their policy by the T and I love that. You know what's covered and what isn't. They process claims in a 2 weeks avg although they're "time frame" is 30 days. I've submitted claims both years and both years they've paid without any headaches. Their premiums are some of the lowest out there.