AKC | Pet Insurance Review

lady had soft tissue injury to Rt. paw. I was not sure if it was roken because shee ws unable to put any weight on paw and was in a great deal of pain. I did take her to Emergency clinic as it was a weekend for evaluation.Since it was the first time I was using the insurance I did call to make sure I had everything I needed to submit claim. Eveyone I spoke to was so helpful,kind and concerned. The claim was handled quickly and I did recieve emails with updates. I origionally just purchased accident and injury and now plan to upgrade my policy. Very pleased with the company. Truthfully they are much easier to deal with than insurance for humans, they show compassion!

I received this company's name and information as part of adopting from the Humane Society. I immediately went home and activated the service that same day. 4 days later, I took the two girls to my regular Vet and had them examined. It turned out that they had fleas, a cold, and ear mites; all of which they received medications for. When I called PetPartners to see how to file my first claim I was told the following:1) I can't file because the policy didn't "actually" become active until 5 days after I activated it (It was only 4 days AND this 5 day waiting period was not mentioned when I activated the coverage.) 2) They don't cover fleas or mites, even though they DO consider them parasites and admit they can endanger the animal's life 3) They "might" cover the cold and I was certainly free to file the claim though the gentleman doubted they would reimburse me for that, UNLESS I was willing to move up to the next level of service. So, all in all, NOT the kind of service I had expected coming from an endorsement from the Humane Society. I cancelled the service that day(almost a week ago) and I'm STILL waiting for my refund.

My claims have been handle with quick response .

We have two English Bulldogs covered by AKC Pet Partners. This insurance is less than worthless. Veterinary completed claim forms are submitted and they ask for more records making the vet jump,through hoops. We call and are promised return calls that are never made. Unfortunately 0 is not a rating option. 1 year old female EB, severe skin allergies, hospitalized 7 days, denied claim because she was treated once for yeast in her skin folds. 10 month male EB luxating patella, claim denied, 2 days short of 180 day period, genetic problem, in spite of being aggravated by injury, claim denied. In my opinion this company should have their license revoked! Both claims were denied after SEVERAL weeks of being told "the check's in the mail".

When Violet became ill and dehydrated she needed immediate diagnostics and treatment. Her insurance covered everything except fees and taxes. The claims process was easy and I received a check for the covered amount in just three weeks. Thanks AKC Pet Insurance!