AKC | Pet Insurance Review

We unfortunately had to put our almost 13 year old Wheaten Terrier down a few weeks ago. I contacted Pet Partners to let them know of this and the woman (Amy) that I spoke to was so incredibly compassionate. She immediately took care of what I was calling about and must have apologized 10 times for the loss of our pet. I'd highly recommend them!

Does not cover routine care of immunizations, follow up care for pre existing, or tooth care.

Paid 210.00 vet bill only to find out that my 30 coverage has to lapse before the "paid for" insurance activated.

Claims are too complicated to file, already having to take your pet to a vet and then asking for the progress notes is work, but in order to file a claim you must have physician signature and between faxes or traveling it is just an overall complicated process. People spend thousands on Pets but the coverage is complicated on what they will and will not pay for.

We just adopted a new dog as company for our female Boxer. Online I was approved for new dog Baxter. Then I had a question so phoned Customer Service. Amy answered my call and boy did she help me. She added Baxter to the Boxer's existing policy saving me 5%! She was able to give me info on existing claims including the reimbursement down to the penny. For every question Amy found an answer. When I phone any customer service I look for what I call the 3 P's - Pleasant, Professional and Polite. Amy has these qualities by the bucketsful. In fact, every time I have phoned AKC Insurance I have received excellent service. Thank you AKC Pet Insurance for selling a reliable product and short turn around time processing claims. We have been with you for years. I have recommended several people to check you out. All y'all rock!