AKC | Pet Insurance Review

The staff I spoke with were very knowledgeable. The answered all my questions and valued my concerns. This is the first time I had to ever purchase pet insurance and they walked me through the steps and all coverages. They were able to assist with adjusting my insurance policy without having any issues.

Understanding and kindness.

your rep was very helpful

The folks you talk to to start a plan, super nice, informative, and friendly. But once they got you, then you talk to claims department. I paid for the extras with Hereditary Plus. We ended up having a claim, our baby has Alopecia. Paid about $900 for treatment, meds, visits. Turned it in. Was informed our claim was denied due to preexisting conditions. I called in talked to someone in customer service. They said they do not cover preexisting conditions. I told them it’s a congenital hereditary condition, so my plan should cover it. The guy then told me I could file a redetermination request form but he doubts it would change anything. I told him you guys just use whatever you can to squirm out of a claim??? He said yes sir! I asked to speak to a manager, he said okay went to transfer me and hung up on me. This company is the worst most lying unethical pet insurance company out there and shame on The AKC for recommending them. Stay away!

My first experience. My dog was diagnosed with Alopecia. We had the hereditary insurance. They denied my claim saying it was a pre existing condition. Did not cover anything ever. Talked to the customer service agent. I said so you guys do anything you can to get out of a claim?? He said, Yes sir!