AKC | Pet Insurance Review

your rep was very helpful

The folks you talk to to start a plan, super nice, informative, and friendly. But once they got you, then you talk to claims department. I paid for the extras with Hereditary Plus. We ended up having a claim, our baby has Alopecia. Paid about $900 for treatment, meds, visits. Turned it in. Was informed our claim was denied due to preexisting conditions. I called in talked to someone in customer service. They said they do not cover preexisting conditions. I told them it’s a congenital hereditary condition, so my plan should cover it. The guy then told me I could file a redetermination request form but he doubts it would change anything. I told him you guys just use whatever you can to squirm out of a claim??? He said yes sir! I asked to speak to a manager, he said okay went to transfer me and hung up on me. This company is the worst most lying unethical pet insurance company out there and shame on The AKC for recommending them. Stay away!

My first experience. My dog was diagnosed with Alopecia. We had the hereditary insurance. They denied my claim saying it was a pre existing condition. Did not cover anything ever. Talked to the customer service agent. I said so you guys do anything you can to get out of a claim?? He said, Yes sir!

This company should be put out of business.. they have every excuse not to pay a claim.. it is completely impossible to speak to anybody above a mere tell a representative who works remotely at home all across the country.. you cannot contact their supervisors or bosses.. they don't have any names to give you.. they only have PO boxes for addresses and they don't even know the name of the president or manager or owner of their company.. you can't complain to anybody.. you can't speak to anybody.. and you can't reach the AKC who they've paid to use their name.. because the AKC does not care.

I'm new to the pet insurance world but knew that it would be important for my little Frenchie to be covered. Sydney has been helpful on more than one occasion at answering my questions, helping me navigate the site, and generally being an all around kind human. This type of service helps build trust and will definitely keep us with AKC Pet Insurance.