AKC | Pet Insurance Review

My 4.5mo old puppy was diagnosed with diabetes and in 3 short weeks thousands of dollars were spent to stabilize her. Enter claims were east and fast. AKC requested vet records and notes within 24 hours and after receiving had processed my claim and reimbursed within 48 hrs. Very satisfied with service.

They have always been most helpful and have processed claims within 1-2 days and checks received within a week. I am very happy with my coverage and the fast response on my claims. Highly recommend!!

My 12 week old puppy had seizers and was hospitalized. My claim is being held up because a diagnose can not be made. She weighs 3 pounds and had lung issues in the hospital. I have followed every demand they have made and jumped through every hoop but they are still not processing my claim! It is unreasonable and to put my puppy through an MRI to see IF we can get a diagnoses. I was advised not to do an MRI by the neurologist. I get claim rules but sometimes they are not attainable. It has been 2 months.Totally disappointed in AKC!!!!

Allison was amazing in helping me select the best pet insurance plan for my baby. She was patient with my gazillion questions, super friendly, and I felt I was working with a friend vs a "salesperson". Highly recommend Allison if you are exploring pet insurance options!!! Also, this pet insurance seems very comprehensive and well worth it!

We've had AKC Pet Insurance for three years since we got our dog, Baxter, in 2020. We've not had to use it until this year when we had two fairly expensive incidents (including one emergency room visit and another that required extensive testing for a fever of unknown origin) The claim process was mostly pretty smooth after an initial stumble. They requested medical records from my vet, but somehow that communication didn't reach my vet. I called Customer Service and the rep (so sorry I can't remember her name--she was amazing) said "I'll take care of it and call you back." I was dubious--what customer service rep does that?? Well, she did (take care of it AND call me back) and the claim went through without a problem. Subsequent claims likewise went through without a hitch. I was a little surprised that they did not reimburse for exams, but this is apparently common practice in pet insurance and you have to pay for additional coverage for exams to be covered. I've seen some complaints about what the insurance failed to cover, but if you do some comparison shopping, you'll see that most pet insurance does not cover wellness/preventative care, spay/neuter or exams, unless you pay extra. The basic coverage is really intended for catastrophic illness/accidents or expensive diagnostic procedures. And for us, it worked very well. I would recommend AKC Pet Insurance and give 5 stars to their customer service.