PetCentre Animal Hospital

Cleansed in Fire (Cleansed in Fire)

Worst customer service I've seen in quite some time. My mother was in there not long ago. An older Hispanic woman. English is not her first language. She speaks fluent English but has a strong accent. She called in the day before and set up her appointment. Our dog is sick and needed care. When she gets in the next day the receptionist proceeds to berate her and talk about how she never set up the appointment. Apparently there was some miscommunication. Which all could have been figured out quite easily except this woman was extremely insulting to her. I strongly believe that she was treated this way because of the fact that she was a minority. She made many snide remarks, rolled her eyes and audibly sighed several times as if she had somehow been inconvenienced. Excuse us for literally giving you money. The way this woman behaved was so blatant that there is no possible way that the owners/vet or other workers don't take notice. I've seen many other reviews talking about how rude this woman is so I know it isn't an isolated incident. For management to do nothing about it makes them complicit. Either this establishment is run by a group of friends who literally don't care, or this receptionist is the lover of the owner. If you don't mind being belittled by the receptionist then by all means, spend your money here. I have no complaints about the care. But the service is terrible.

Aug 25, 2023

David McAndrews

Great experience! The staff wear masks and are friendly and helpful. The vet was great and spent a good amount of time discussing issues and options. I definitely recommend!

Apr 22, 2021

Kaelyn Brewer

My pup has been coming here for the past 2 years. We absolutely love Dr. Johnson! He takes his time and truly cares about your dog. We adopted our dog from the shelter and during our first visit Dr. Johnson took extra time with us and was able to answer every question we had! We also had TPLO surgery (pic below 1 day post op). They bring a surgeon in to perform the surgery on site, which was great! We had nurses our dog was familiar with caring for him. Right after surgery we had a 10 day vacation planned to Utah (surgery was unexpected due to a tear). He boarded with them and they took exceptional care of him. During his stay they sent report cards, administered his medications, helped with physical therapy and gave him a lot of belly rubs :)

Jan 26, 2020

Trinity

Terrible. Absolutely terrible. I found a kitten this morning and brought her in because she wasn’t walking with her back legs and was obviously in pain. They gave her an x-ray and wouldn’t tell us what exactly was wrong with her because in order to do further testing we would have to pay them. They took the kitten while we were filling out paperwork so we didn’t know what exactly they did just that she doesn’t have a fever and they did the x-ray. As soon as the nurse came in she immediately hinted at “how much are you willing to spend?” just to find out what was wrong!! No diagnosis, just if we decided to keep the kitten we should come back immediately to get her dewormed (which we will never come back again.) We were basically told that if she doesn’t use her back legs soon she’s probably paralyzed and the admin hinted that if she is paralyzed we should put her down and to “not get attached.” Never saw the doctor or spoke with him, just he said she said. An absolutely awful experience filled with very apathetic people. UPDATE: She died today. Two days after we brought her to you and you did nothing. You should be ASHAMED, never in my life have I been so disappointed. We were watching her, taking care of her every moment we had left with her. You did absolutely nothing to help her or us. You all are truly terrible.

Oct 18, 2017

Megan Davis

Best Vets - Dr. Johnson & Dr. Kirk and staff to care for our German Shepherd Dog. Use PerCentre Animal Hospital for vet care & boarding. Clearly the best place for our Mr. Bingley for long or short stays! Thanks for making sure he is well taken care of & giving us peace of mind for when we travel!

May 27, 2022