Independent Hill Veterinary Clinic

Jessica T

My 18 year old poodle recently had 2 significant events that indicated he was suffering and at the end of his time with me. I always intended to honor his long life, limit any suffering and give him a peaceful passing. I intended to see Dr. McFadden, who was unavailable so I made an appointment with Dr. Cheng. Huge mistake. He told me that I needed to put him on more drugs, and wait and see how many seizures he would have to see if it was an acceptable amount of suffering. When I stated I didn’t want him to suffer anymore at all and that I couldn’t imagine coming home to have found him having died alone, he said to me “sometimes these ancient dogs just drop dead.” I am the one who held him when he had seizures and helped him stand to eat when he was too weak. I changed his diapers, put gates up when he went blind so he didn’t get hurt and carried him in a shoulder wrap when he couldn’t walk. My mom was with me and said that he didn’t know who we were anymore and was coughing so much he wasn’t able to easily get comfortable. Dr. Cheng told me there was nothing physically wrong with him. The complete lack of compassion was appalling. And the attempt to manipulate me into thinking that I hadn’t cared well enough for him was simply abusive. I cannot say enough that if you care for your fur babies, do not let this unkind, uncaring man anywhere near them (or you). The absolute worst vet experience of my life. **This review has no impact on my opinion of Dr. McFadden, she was always exceptional treating both my baby and I with dignity and compassion.

Jul 25, 2023

Jane

I loved my previous vet at this location but they are gone. I too won't be returning after my last visit. Dr Chang was rude and I believe he was careless with the treatment of my pet. As of this writing, most bad reviews that mention a name are about him specifically, and they vaguely mirror my experience (ie: rude, careless).

Jul 6, 2023

Ann Braun

The service is good, especially from the vet tech. She explained everything to me in terms I could understand and she demonstrated how to give a cat a pill and cut her nails. The veterinarian was good too and he gave me several options for helping my cat feel her best. This visit cost about what I expected but previous visits seemed to be more expensive than expected. The other customer in the waiting room was very surprised by her bill, as I had been in the past. We all want the best for our pets but I wish there were more options for retirees and others with fixed and lower incomes.

Nov 6, 2022

Karen Chance

I Love this veterinary clinic! The people here make you feel like you are the most important person in the world. My male lab Mr. Jake is as calm as I have ever seen him at a vet clinic. Lisa McFaddin is so personable and good with my dog. Lisa is so smart and knows allot about animals. You can see she truly loves what she is doing. They understand what you are going through and share your feelings. They know our animals are family to us. I feel that my dog will get the best available care here. On top of that this place runs like a well-oiled machine thanks to Jessica Haydon the Practice Manager. I never hear anyone say sorry we are out of that and can you please come back. The location is very convenient. This is the only veterinary clinic I will ever use. I tell everybody about how great this place is!

Sep 5, 2019

Jess W

I'm glad I found this place. I have been bringing my cats to Independent Hill for holistic care. Dr. MacFaddin has provided chiropractic adjustment, acupuncture, and cold laser therapy to alleviate my cats' arthritis. It may not seem like it and my cats may never admit to it, but I believe they enjoy going to the vet for treatment too! They are now able to enjoy a better quality of life.

Jan 13, 2023