Banfield Pet Hospital

Would give 0 stars if that was an option. I don't know why I keep dealing with Banfield when I leave feeling duped every time. I can finally say I will NEVER be back here. Recently, our Grandma passed away and she was holding onto her dog, who was 17+ years old, blind, deaf and incontinent. After calling around to multiple places, we chose to go with Banfield because of their $144.95 quote for euthanasia. We had to schedule an appointment because they couldn't accommodate on a Sunday, which was fine. Booked the appointment for Tuesday. After waiting 30 minutes in a tiny room for someone to even come into the room, the woman told us it would be $252. I was already upset enough, so I didn't question her. I just assumed the quote the girl gave me on the phone was wrong and it is what it is. She took our dog to put the catheter in and we waited another 30 minutes for her to come back in with the doctor. After everything was done and we were checking out, the receptionist told us it was so much because they are charging $75 for an office fee. I found this to be outrageous because we were only here for euthanasia. He claimed it was because "they had to put the catheter in" which I found to be a little confusing considering that is part of the euthanasia process. He went and grabbed a higher up and she argued with me asking why I didn't question the cost in the room... Maybe because our Grandma just died and now we are putting her dog down. I was upset enough and I thought the cost discrepancy was for only the euthanasia. She said if you would have said something before I could've done something about it.. not sure why it's any different at the front desk. If you could do something about it you still could. Ended up just paying the money, which was more expensive than any of the other places we called, and leaving feeling like a sucker. NEVER VISIT THIS PLACE! They are just a corporation and your pet will just be another number. Visit you local veterinarian where they care about the community and the pets who live in it. Shame on Banfield for taking advantage of pet owners. I WILL NEVER BE GOING BACK.

posted: 07/29/2023

The veterinary doctors & staff are always patient & kind with pets & people. My dog loves it & I'm happy when he's happy.

posted: 09/14/2023

Banfield is the BEST ANIMAL HOSITAL EVER!!! They show you and your pet true compassion and attentiveness. Whenever I have to take my furbaby boy in there, I always know he is in the best of care when he visits his favorite Doctor, Dr. Diaz. Wendy, behind the counter when you first walk in is always happy, smiling and pays so much attention to your pet. Lastly, they have this wellness plan for your pet which is remarkable. You pay a monthly fee ( very affordable) and soooo much is covered including 1 dental cleaning a year. If you have not checked out Banfield Pet Hospital in Manassas yet, you're truly spending to much money somewhere else!! George Collins and his baby boy Kerrigan

posted: 06/10/2022

I've trusted Banfield with my dog since he was a baby. My dog recently started limping so I went to Banfield to find out whats wrong with my dog. I sent my dog in from 9am - 5pm. The vet hasn't done anything to find out whats wrong with my him. My dog is like my child, and I have yet to find out whats wrong with my child. My dog still limps, and is unable to even go up or down the stairs. I dont know how to help my dog since I've gotten no information about my dog. I requested a thorough examination of my dog, but none was carried out. NOTHING. Please find another veterinarian to treat your dog to spare yourself some time and money.

posted: 12/15/2022

Banfield Manassas is great. The staff are always upbeat and friendly. Every time I call, you can hear it in their voices that they enjoy what they do. The Vets themselves always take the time to go over everything and never make you feel rushed. I love taking my dogs there because I know they care.

posted: 12/22/2022