Banfield Pet Hospital

Very disappointed with this place their service has went down so much I am now looking to take my pet else where. Took my 14 year old dog there on Sept 5 for a wellness check up received a call that evening that my dog’s blood level was way off, and they ask me to call back to discuss a possible diagnosis. Called back but since it was close to 6:00pm no one picked up the phone. It’s a week later I made two phone calls left messages with the staff and it’s now 9/12 and no response. I pay over $700 a year for their pet insurance and this is the kind of service I am receiving from Banfield pet hospital.

posted: 09/12/2023

*Active Duty Service Members* FAVN TESTING Procedures Terrible service. These nurses are incompetent. They do not understand the procedures for health certificates. They’ll give you the run around. They didn’t even realize the state of Hawaii is an actual state. The vet was super unprofessional, scheduled an appointment 3 weeks prior only to be told “I’m too busy with other appointments” Never even gave my dog the check up he needed. Had all documentation ready to go and they made up false forms saying they needed them to do the process which takes “45 days” my dogs paperwork has been approved since March 2023. Nurse rudely refused to provide service and skipped over our appointment time stating we “ran out of time” and never even gave us the service we requested. Never again. Service members beware, they’re a waste of time and money. They don’t understand simple practice in their field. Take your pets elsewhere they are just in the business to run up a bill and not actually check your pet for anything. All documents required were present and the vet legitimately refused to take a look. Terrible as this transport wasn’t for leisure, it was official permanent change of station, they don’t support service members in their austere situations. This place is a cash grab and doesn’t support service members in their travels on official orders.

posted: 08/23/2023

Took my dog for his shots. The staff was caring and patient. The wait was a bit lengthy but that didn't stop the good service.

posted: 09/25/2023

I ordered (and paid!!) my dog's medication from them a month ago. Haven't received anything yet. Already called 4 times and emailed 3 times. Complete disregard for customers.

posted: 05/24/2023

We call them to see if they could look at our 18 week old puppy after being attacked by another dog more the twice her size and they refused to see her and said they are not taking any new clients witch tells me they don't care about animals I would never recommend anyone to take their pets there

posted: 08/19/2023