VCA Becker Animal Hospital and Pet Resort

Rubena Chavez

I cannot say enough good things about this animal hospital and their staff. A week or so ago, our dog suddenly became critically ill and we had no idea what was happening. When we brought her in, she was immediately taken seriously, cared for, and treated with urgency and compassion. It turned out she was bleeding internally and needed an emergency hysterectomy. It was one of the scariest moments our family has ever been through. Dr. Andrade, her surgeon, is truly a blessing. The way she explained everything, the patience she had with us, and the skill she performed surgery with is something I will forever be grateful for. She quite literally saved our girl’s life. And I have to give a huge thank you to Raul, the night technician, who cared for her like she was his own. He kept us updated, he comforted her when we couldn’t be there, and you could tell he genuinely loved his job and the animals he cares for. Today, our Sadie girl is back to herself — eating, playing, gaining weight, and healing beautifully. I look at her and it’s hard to believe how close we were to losing her. If it wasn’t for this hospital and these people, she would not be here. Thank you, truly. You gave our family more time with a piece of our heart.

Nov 6, 2025

Keziah Holcomb

We’ve seen Dr. Taylor and Dr. Arrington - who are both amazing doctors - while they were undergoing a shift change for staff when we brought our cat. It has not been too long ago since the emergency visit and we’ve gone back and forth regarding medication to ensure our cat remains stable, fighting nausea before we can treat the underlying cause pending medication shipment (as it is unavailable in house). We’ve usually had helpful staff members who are empathetic and go above and beyond. This evening at 4:37pm, a staff member dismissed my crying husband on the phone. No empathy, saying we needed to wait until Dr. Taylor came in the next day. Other staff have actually taken the time to see that both doctors have seen our cat within the same visit and address our concerns, and instead she continues to tell my husband we need to wait for Dr. Taylor to further discuss the account next day, or come in for another emergency visit to see a different doctor and risk a nausea wave for our already nauseous cat who is currently stable. Not sure what else we can do, or who else we can talk to if we’re met with coldness over the phone. We will probably try to call again later out of desperation and hope we can have more empathy from another staff member. Update: I received a call the same evening from management, and I truly appreciated how quickly they reached out to make things right. They not only made sure our pet’s health and safety were fully addressed, but also reassured us that their team will continue to receive the training needed to properly assess situations and always go above and beyond. It’s clear they genuinely care—not just about the pets in their care and the concerns of pet parents, but also about supporting and educating their staff, acknowledging any missteps, and correcting them. Their commitment to improvement really stood out, and it means a lot.

Nov 25, 2025

DENISE OROZCO

01/20/2026 We experienced another extremely long wait—over an hour and a half—and ultimately left without my cat ever being seen by a doctor. This was very disappointing. This has been yet another frustrating experience with this veterinary hospital. Although there was only one other patient present, we checked in within the 20-minute window we were instructed to follow and completed check-in over the phone. Despite this, no veterinarian ever came to see our cat. While the desk employee, Josh, was extremely kind and helpful, the issue was not with him. Unfortunately, after waiting until nearly midnight, we were still never seen by the doctor. By the time we left—around 11:10–11:15 p.m.—we had been waiting for over 90 minutes. My daughter needed to be up early for school, and I also work early in the morning, so we were unable to stay any longer. Given the late hour and lack of communication regarding the delay, we had no choice but to leave without our pet ever being evaluated by the veterinarian. One minor issue was addressed by the technician, for which I am grateful; however, the remaining three medical concerns were never evaluated because we never saw the doctor. In addition, there was an unresolved issue regarding my other cat’s medication, which added to the overall frustration of the visit. My cat had four different issues, since only one was resolved by the technician I will have to return once again on my day off so that the doctor can evaluate my fur baby, however it should have been done this evening. A return visit at my expense (my time is valuable) is inconvenient as I will have to subject my fur baby to another stressful visit, load up my fur baby again/travel anxiety for myself and my pet, gas expense, weather conditions on my day off...etc. This experience was extremely disappointing, especially given the stress of bringing a sick pet in and waiting late into the night with no resolution. I regret transferring my cats to this veterinarian company, as this visit left me feeling unheard and unsupported once again. While I appreciate the kindness of the staff member who assisted us, the lack of timely medical care and communication made this experience unacceptable. -------------- 12/11/2025 Crappy service, I waited for 11 minutes behind another pet parent at the front desk meanwhile I was unacknowledged by all 4 workers manning the front area. Not sure what they were manning if the girl next to the yapping worker was swiveling in her chair consumed by their conversation. I had to ask if she was doing Check-In and she rudely replied NO. I didn't so much as receive an "We'll be with you shortly" ...nothing, absolutely nothing other than her annoyed "NO lady, can't you see I'm swiveling in my chair? " The least VCA should do is have their workers APPEAR busy at their front desk SMH. I made a comment regarding the EXTENSIVE social conversation such as they should just go have breakfast together... and the workers looked at me as I was the RUDE one.

Jan 20, 2026

Tracy Lee

Yesterday I went to get the remains of my Beloved Frita. As I was waiting I asked a Lady behind the desk about probiotics for dogs. She was AWESOME. We talked about her dogs and mine . Then she suggested Probiotics by Purina. She went above and beyond and gave me a sample. Thank you so much. I didn't get her name. And I hope she sees this. I recommend VCA .

Dec 22, 2025

Janellia Ortiz

If I could do 0stars I would. First off my cat was 17 years old. While I appreciate them being prompt in getting my cat in fast, they were not helpful. I took my cat here when his eye got swollen, he ended up having conjunctivitis of the eye. First visit was about $500 for them to run some tests and cultures. They sent me home with an oral, and topical medication. A couple weeks later his eye got way worse. The topical would make his eye bleed. At this point the inside of his eye was constantly bleeding and the tissue was bulging out. So I took him back to the vca becker clinic. After waiting in the lobby for about four hours, they finally put us in a room. We waited in the room for an additional hour. They stated that the wait is by emergency situation is priority. I am in healthcare so I completely understand. I would figure my cat bleeding out of his eye was a pretty good reason for emergency. Anyways, the dr came in and looked at him briefly then suggested I continue the meds and stated it could take a month for him to have improved. He suggested after a month to go see a specialist. I SUGGESTED TO THE DR that he needed to be on some kind of steroid medication or get a steroid injection to be more aggressive on the infection. He agreed and gave me an oral steroid. Had to pay another $100 just for me to suggest treatment on my own animal and for the dr to be in the room for not even 5mins. After another almost three weeks on all three medications, my cats eye was literally rotting inside of his head. Chunks of his eye were coming out of the socket along with him dripping blood everywhere around the house. He smelled like rotting flesh, would not eat, drink, or even use the bathroom. He just laid in one spot. I know he was 17years old and his body was unable to fight the infection but for me to suggest a treatment plan to the dr for my own cat was ridiculous. For them to have us waiting that long for treatment and the fact that they seemed like whatever about the situation was very disappointing. I ended up having to take my cat to another clinic and he was put down due to the severe infection and the fact his eye rotted out of his head. I would not ever bring any of my animals back to this animal hospital. Almost $800 down for nothing but my cat to be gone. Its a shame.

Jan 8, 2026