Stone Oak Veterinary Clinic

Bailey is an excellent great groomer - so kind and tender with Sam and does a great job with her haircuts. The vet was attentive and clear on instructions for how to care for my dog's underlying allergy skin issues that Bailey discovered once she shaved down my dog's fur. I was thankful that she mentioned those and the vet was available to take a look at Sam before I came to pick her up. The receptionists are always friendly and professional in person and on the phone. Great place!

posted: 01/23/2026

I came to this clinic specifically because it advertised as "fear free," but my experience was the complete opposite. My 6 year old, 65 pound German Shepherd mix has never cried at the vet in her life, until this visit. I specifically told the technician that my dog does best with blood drawn from her lateral saphenous veins (back legs), and that I've been present for previous blood draws where this worked great. Despite this, they ignored my input and drew from her jugular vein (neck vein) instead. There was no alcohol residue on her back legs, meaning they didn't even attempt what I requested. I heard her yelp in pain, something that has never happened before. The technician never informed me they would be performing a cystocentesis (inserting a needle into the bladder to collect urine). I only discovered this happened when the doctor mentioned it during a follow-up phone call. A cysto requires restraining the dog on their back and using an ultrasound to guide a needle into the bladder. For a 65-pound German Shepherd mix, this meant significant physical restraint, which is likely why I heard her screaming from the exam room. She also hates being picked up and being manhandled. They did it without my consent and complications can happen after preforming a cysto! When I asked about the different blood panel options, the technician struggled to explain and had to repeatedly reference his paperwork. He never mentioned that urine collection was part of the panel and definitely did not say they were going to preform a cysto. So the technician took my dog to the back to get her blood drawn was all I knew they were doing. Come to find out they stabbed her bladder with a needle when a simple free-catch sample would have been appropriate and much less invasive. When I spoke with the practice manager, she insisted that performing a cysto was "more fear free" than catching urine naturally. This is absurd. Poking my dog twice with needles (blood draw + cysto) and physically restraining her is not more fear free than one blood draw and collecting urine when she uses the restroom naturally. I also want to point out that it was probably more than two pokes considering I had heard her crying and she came back to the exam room panicked. The veterinarian himself was great. My only complaint is he told me he would have the bloodwork Wednesday and that he would give me a call. He never called, I had to call them the following Tuesday. Granted this time of year is difficult with holidays so I did give grace. He was very apologetic when he found out. I even overheard him correcting the technician's estimate to include proper radiology interpretation fees. When the technician came back with the updated estimate he didn’t explain any of it. He just handed it to me. This experience was the opposite of fear free. My dog came out frantic and anxious, her first negative veterinary experience ever. This is exactly how dogs develop vet fears. To that technician I'm not upset about your lack of experience, we all start somewhere. I'm upset that you disregarded my input about my dog's care and failed to communicate what procedures you were performing. When you don't know something, ask a senior technician or the doctor for help. Imagine your dog going back and you have no idea what’s happening, you hear her crying then days later you find out that an unnecessary procedure was done. Throwing new technicians into situations without proper oversight is unfair to them, the pets, and the owners. Training matters. And defending clearly incorrect practices (like claiming a cysto is more fear free than free-catch) undermines your fear-free certification. I had high hopes for this clinic. With a different, more experienced technician, this could have been a positive experience. Unfortunately, that wasn't the case, and I cannot recommend this clinic to other pet owners seeking genuine fear-free care. I want to add lastly, I am fear free certified and worked as a technician in a fear free certified clinic. I know what is and what is not fear free.

posted: 12/31/2025

I’ve been coming here since 2020 aka Covid times even then too now there care here is top notch. The Vet tech & physician answered all my questions and concerns. For all your pet needs & grooming I’d say this is the spot to go. Pic to prove happy pup after his visit.

posted: 09/10/2025

My Shi Tzu and I have been coming here for many years. Everyone is so, so understanding and kind! I love them!!! Christina has been the sweetest!

posted: 10/22/2025

This has been our only vet since we brought our pup home 5 years ago. Dr. Hall has always taken good care of her and the staff there is fantastic! It’s the only place we receive care in any format including grooming and boarding. Thank you Stone Oak vet for taking such good care of Izzy!

posted: 11/24/2025