Banfield Pet Hospital

After 14 years, we had to say goodbye to our dog. The people at Banfield were so kind and loving to her and to us. This carried past the actual visit as we got a card of condolence signed by everyone with personal thoughts as well as Jersey's paw and nose prints as a keepsake. Just wonderful, caring people. A special thank you to Loraleigha for walking us through everything.

posted: 08/26/2025

I absolutely love this location! Both of my fur babies have been coming here for years and I won’t take them to any other location in SA. I have a younger dog with anxiety and an older dog thats harder to control but the techs have been amazing here. Lin normally at the front desk is always so helpful with a great attitude and Loreleigha and another girl whose taller have always treated my older pupper with the utmost most care. As a fur parent I value the level of care they put into helping my pups. Thank you to the staff and vets at this location, bringing my precious babies here always gives me peace of mind for their health.

posted: 10/14/2025

The Vet was very informative and knowledgeable . Great customer service handled my pet with such love and care my. thanks for making my PET comfortable and cared for .

posted: 07/21/2025

Great customer service lovely people always willing to answer any stupid questions I have they were wonderful when my cats had utis and were so kind when my dog was declining in explaining that he wasn't going to have much longer getting your pet on a plan is also a great thing to do as my cats dental cleaning were fully covered this month and I only pay about 180 for both cats however if your animal is old I wouldn't recommend it as my dog that passed we got him on the most expensive plan and are now still paying it off for the rest of the year even though he's not here anymore and that's hard however it's again something the customer service even explained kindly to me

posted: 02/11/2026

I’m extremely disappointed with my experience at this Banfield. I booked an appointment the day before, showed up on time, and was told they “couldn’t find it” because their system had a glitch. Instead of taking responsibility or trying to help, the front desk staff just kept repeating “there’s nothing we can do” and was completely rude and unhelpful. My dog has been seen here for the past three weeks because he’s been sick, and I’ve spent so much money, over $1,000 - trying to get him better and get some answers. The least they could have done was have a doctor take literally one minute to make sure he was okay since I had a scheduled appointment. Instead, both doctors refused to step out or give any reassurance. It’s unacceptable that their system glitch became my problem, and the complete lack of compassion or effort was honestly shocking. I won’t be returning to this location, and I hope management actually looks into how they treat their customers.

posted: 12/02/2025