Southfork Animal Clinic

Great experience. Amazing customer svc, this vet takes great care of your pet. Open and clear communication throughout.

posted: 11/08/2025

... Worst communication service. My darling has been sick for a few days. Starting Friday morning at 10am, we took her to Southfork where they told us she has a 103 fever. We had to leave her at the clinic for what was supposed to be an hour as they were waiting for the ultrasound machine. After 4 hours with still no phone call, I reached out to get an update. They then told me they were backed up and Dr. would be seeing her soon. An hour later we finally get an update that she needed an immediate surgery to clear the infection. Great. We go ahead and approve what is needed for the surgery to happen today. By this time it is 3pm. An hour and a half later after getting the run around from them due to their previous surgeries running late, we are told the Dr. would NOT be able to perform her surgery today and to bring her back at 8am Saturday morning. We were told our bill which a deposit will be made at drop off, the procedure, and the aftercare. Aftercare included her NEEDING to be watched at the hospital for 3 DAYS to make sure the infection cleared post surgery. Perfect. We verify that our family friend will be the one to drop her off as we had prior engagements Saturday morning but will be there to pick her up Tuesday morning when she can be discharged. Everyone agreed to this including the Dr., front staff, receptionist, nurses, and my family. Saturday morning comes around and now The bill is due in full and She will have to be picked up after the surgery because the office is closed on Sundays. We are first time pet owners. We have advised that we will approve anything they need to get her the best care. WE ARE NOT DOING HER AFTERCARE AT HOME IN HER CONDITION. Why was this not communicated to us FRIDAY after being there from 10am-6pm. We wasted an ENTIRE DAY that could have been spent getting my baby surgery because they wanted their money. Poor communication. You say you've practiced for 13 years but this is unacceptable. We will be taking her elsewhere from now on.

posted: 07/12/2025

We’ve been bringing our dog to Southfork for five years and always appreciated the care we received from Mark. He was wonderful with our dog, incredibly kind, and clearly passionate about his work. Unfortunately, our recent experiences with one of the vets at the clinic have been disappointing and have made us decide to look for a new vet. This vet did not know what she was doing and she prescribed our dog a medication he did not need, which caused noticeable changes in his behavior. We just learned that he was being treated for a condition he was never diagnosed with and was taking a dosage that was too high. As pet owners, you will do everything in your power to make sure your dog is healthy so it was upsetting to realize that he was on unnecessary medication. In addition, the costs were excessive and our dog was still showing weird behavior. It feels wrong that a place meant to help animals ended up profiting from unnecessary treatment. While we are grateful for the years of good care with Mark, we no longer feel comfortable continuing here.

posted: 09/05/2025

My 18 year old schnuzer was at the end of life also, and the staff was so... nice with this most different moment. I appreciate them greatly. One of the hardest things to do is to let go. For my dog's time has come. Thanks.

posted: 08/05/2025

Everyone was so friendly and toke great care of my girl explained everything and gave me lots of options and made me feel at home thanks again for your time and help I recommend bringing your babies here and affordable prices

posted: 07/31/2025