Pet Health Hub ~ Community Pet Outreach

Came in after my dog had been limping after our family vacation. Was able to schedule an appointment later in the day which was great cause of my work schedule. The staff is incredibly kind and helpful, very thorough and knowledgeable. Savannah was our vet tech and she is fantastic. Can’t say enough about Dr. Appel she was kind and took excellent care of my sweet pup! Will definitely keep coming back for all my future pet needs. Pricing is extremely reasonable and affordable. Now we’re on the road to recovery with pain meds, anti-inflammatories and strict rest. Thanks again to Dr. Appel and then entire staff for taking such wonderful of my Tucker!

posted: 09/02/2025

They were so kind and patient with my big Pitbull rescue Bentley. Only thing they need to do is train the girl working in the front she couldn't get Bentley's weight she seemed scared and she needs to be a little bit more kind. My Bentley has severe anxiety and I was trying to check out she seemed to be annoyed with the situation. I stated I'd have to put him (Bentley) in the car before paying my service bill. So I kindly handed her my debit card and she looked at me and left it sitting on an edge where another customer could see my card information. Customer looked in disbelief as to how the girl at the front treated me. Other then that the vet tech was soooo nice and extremely amazing, Melissa the Vet was kind and listened to Bentley's needs.

posted: 10/06/2025

I came in immediately after being told via phone it was an urgent matter I was experiencing with my dog just to sit in a room for over 2 hours before any treatments or plans were made. Dr. Nokes had the absolute worst bed side manner and was bluntly rude and inconsiderate of the matter at hand. She had me in tears. She gave me a synopsis of two options and basically in lack of better terms left it at damned if you damned if you don’t. They took labs and sent them out to get results. I get a call a day later and they told me some of his results were elevated and recommended bringing him back in for another round of testing. I take him in immediately that day to retest him. (Was told numerous different prices) They call back 24 hours later - and said his results were elevated again and recommended me to take my dog into the emergency asap. I take him into another companies ER as community pet outreach does not offer this service to find out the results community pet out reach gave me were inaccurate and false. They did not follow the poison controls guidelines knowing I had a case open. Not to mention their third party out of office call center told me to call poison control- had to pay 100 dollars just for them to tell me to go to the vet. I am left upset, out a significant amount of money unnecessarily spent there, and upset knowing they are doing this to others. They had me in a complete panic state of mind thinking something was severly wrong. I do not recommend anyone to bring their pets here. These people do not care about you or your animals. All they care about is collecting the next dollar. This exact scenario happened to my sister and after comparing stories it left me livid. It’s not right. The owners need to get a hold of this matter. This place use to be so amazing but has went down the drain. Go look on the city of Lewisville Facebook page and read the horror stories. So sad. The only positive outcome here is my dog is okay.

posted: 10/31/2025

I was only 6 minutes late because I-35 completely shut down, a semi literally caught on fire. Despite explaining the situation, they refused to see my sick dog and told me to come back over two hours later. I live more than an hour away. Any vet with an ounce of compassion would’ve made an exception for a sick animal under those circumstances. Extremely unprofessional, and completely pathetic.

posted: 10/16/2025

Cannot say enough amazing things about community at pet outreach and their staff. Everyone is so incredibly kind and patient. Dr. Nokes, and the techs Carissa and Lyric are amazing. They take such great care of my cats.

posted: 10/29/2025