Integrative Veterinary Wellness at Garden Ridge

I recently brought my dog in after noticing he was limping, and I was a bit nervous since he isn’t always comfortable with new people examining him. I called ahead to ask if I could do a happy visit, and Elissa kindly invited us in at a quiet time so he could get used to the space before the actual exam. She was so sweet with him, gave him plenty of treats, and really helped make the experience positive. When it came time for his exam a few days later, the staff was wonderful. They suggested laser treatment, and Lolli, the technician who handled it, was very kind and considerate of my dog’s needs. I also appreciated that I never felt rushed during any part of our visits. As someone who gets anxiety at the vet myself, it meant a lot that they took the time to read my dog’s body language and made sure he wasn’t overwhelmed. I’ve seen Dr. Smallwood in the past with my previous dog and have always recommended her. She caught something that my primary vet missed a re-exam that revealed my dog was developing cancer. I’ll always be grateful for her attentiveness, and I’m now so thankful for the rest of the staff here as well.

posted: 09/03/2025

After more than 10 years of using Garden Ridge animal hospital services for my dog, I am beyond disappointed with recent experiences here. Despite my significant concerns and detailed descriptions of my dog's ailing and failing health, the diagnostic result of my most recent visit was 'he seems ok.' No acknowledgement that they might not know what's wrong or recommendation for additional, advanced diagnostic testing. Less than two weeks later, my dog died from internal bleeding due to an aggressive form of cancer that, common for his breed and age, led to tumors on his spleen, stomach, liver, and heart. I cannot believe that was not even on the radar as a diagnostic possibility. The only clinical thing they got right was the highly impersonal condolence card--which after 10 years, contained not one single pen stroke of personalized compassion. In retrospect, I am thankful there were no available appointments here on my dog's last day.

posted: 08/24/2025

I love this vet!! I wanted a place that was more holistic but also would do modern medicine when needed. The vet took her time and really looked over my mom's dog. She spoke to use about the dogs prior health what she eats and treats. They are also running blood test and chest x ray due to the dogs age. I went with my mom so I could decide if I wanted to bring my dog. I am going to make an appointment and get started here. We don't even live close by.

posted: 05/22/2025

I had a great experience at Integrative Veterinary Clinic today. The facilitie was clean, and the staff was welcoming and professional. Dr. Vance and Leann were incredibly kind! They both made my Chihuahua feel at ease. It’s clear that she and the team genuinely care about the well-being of every animal they see. Highly recommend this clinic for top-notch veterinary care!

posted: 05/28/2025

I’ve been making the drive from Frisco to Integrative Wellness Veterinary in Lewisville because my dog’s holistic vet (who I love) doesn’t handle vaccinations or certain traditional needs. I’ve always expected a higher standard from a sister clinic, but this recent experience has been incredibly disappointing. My dog ran out of heartworm medication, so I called to schedule a heartworm test to renew his prescription. I was told he’s due for his annual exam in September and that if I choose not to do the exam then, they wouldn’t prescribe any new medications after that date. Totally fine with me—I scheduled the heartworm test. Fast forward to today: I brought him in, he tested negative, and I just got an email saying they’ll only renew 2 months of heartworm prevention. When I called for clarification, I was told they won’t give the full 6-month supply (which is the standard after a negative test) until he has his annual exam. So basically, they told me one thing before the appointment, then pulled a bait-and-switch after getting my business. This practice clearly prioritizes policies that drive revenue over common sense care. I’ll be finding a new vet—one that actually puts pets and owners first. Edit…I just called a vet down the street for me and they said they would be happy to fill his heartworm for 6 months if I forward the negative test result. They just gained a new client by doing so.

posted: 07/23/2025