Emergency Veterinary Hospital

Sangye Ince-Johannsen

Emergency Veterinary Hospital attempted to extort me with the life/death of my dog. I brought my dog here last summer with pneumonia. She received good care, but after three days in an oxygen chamber on IV antibiotics the care had become unaffordable. I made the difficult decision to take her home. The moment I communicated this to the vet, everything changed. First the staff told me they would not release her, and told me I had to choose between continued care or euthanasia (which incidentally would cost a significant sum, too). I insisted that I would have to take her home for home care. The staff treated me like I was a monster for my choice, even though it was based on my knowledge as pet owner for 12 years. Without any time to adapt to room oxygen, the staff, now extremely rude toward me and uncompassionate toward my dog, pulled her out of the oxygen chamber and handed her over to me. The staff sent me home with the antibiotic she needed, but without the anti-nausea medication they knew she needed to stomach the antibiotics — they were giving her it while she was in their care. They also over-charged me by over $500 by double-charging for her oxygen. Predictably, my dog vomited up the first antibiotic I gave her at home. I called to ask if they could please prescribe us that anti-nausea medication, since she obviously still needed it. I was then told that I needed to either bring her back for more round-the-clock care (which they knew I couldn’t afford), or euthanasia. They refused to prescribe her the anti-nausea medication, even though they knew she tolerated it and indeed needed it, as they themselves gave it to her while she was in their care. To their credit, they did refund me the amount they had overcharged. Fortunately, another vet that had never seen my dog before recognized the severity of the situation and was willing to prescribe the anti-nausea medication she needed. My dog, now 14, made a full recovery at home and has had another 14 happy healthy months. This, after the Emergency Veterinary Hospital tried to force me to choose between care I couldn’t afford, or paying them to euthanize her. We’ve seen a lot of vets over the years. I am sensitive to how difficult the job of emergency vets in particular can be. I’ve given other emergency vets 5 star reviews, because they deserved it. Unfortunately, Emergency Veterinary Hospital doesn’t deserve a single star, but that’s not an option, so here’s 1.

Sep 21, 2024

Kathy Walker

11:30, Friday night. My beloved cat has been vomiting blood today, and had lost a LOT of weight. I thought I was going to have to put her to sleep. After a horrible experience at the only other er vet in the area, we came here. They immediately took her back, and we waited to hear the dreaded news...that she had cancer and was suffering too much. We were only half right. She does have cancer, BUT, with one very inexpensive medication, she could be comfortable, and even happy for a few more months. I honestly thought it would cost a lot more, and I'm not financially stable. They didn't know that, so they didn't undercharge me out of pity. They honestly care about my cat and her staff. (My hubby and me). They charged me substantially less than my cat's last regular vet visit, a month ago, and they actually made her feel better! Thank you, Q Street Animal Hospital!

May 4, 2024

Dawn Marie Clark

Staff up front for night shift was wonderful. When our dog got a puncture on his leg. Got stitches and peace of mind. But when a stitch came out and I had to go back because it started to look infected the staff that time was not very nice. Just gave us antibiotics even though it was heavily leaking pus. Told us come back in 3 days if not better they would drain it then…..we were still with in our 48 hours for a free exam. Well the next day his whole leg was swollen. We went somewhere else to have them tell us that it should have been drained yesterday if there was pus. So an extra $900 elsewhere after paying about $1600 to them.

Jul 24, 2024

Shawn McCauley

They saved my dogs life. My 3 yr old munsterlander had become lethargic and and on day 3 would not eat or drink. I had a hunch it was salmon poisoning. I saw him chewing on a steelhead fin that I had caught the week prior. Salmon poisoning will kill a dog 7-10 days after the onset of symptoms. Once the vet and tech heard he had consumed raw steelhead they immediately got him ivs and started the dyoxicillin. By midnight he was escaping their pen and marauding around the back. They told me if I wanted to pick him up at midnight I could, and it would save me 300 bucks. I went and picked him up and he was so sedated, he looked like a drunk baby, but a few days later he was almost back to normal. Now he just needs to finish almost 2 weeks of the dyoxicillin and that should be the end of it.

Aug 3, 2024

Meghan Carlson

Took my 10 month old rabbit in after he tore out/ripped his neuter stitches. Literal insides coming out of the incision. Get to the clinic, and we are prepared to wait for some time because 1, we know how emergency departments work based off of triage and 2, we were told there were 20+ pets already being cared for in the queue. Asked the front desk politely multiple times about the status of our rabbit, was a bit concerned because we hadn't gone over a treatment plan. This was about 5 hours in. Every time we would ask for an update, all we would get is "they're treating critical patients first". Finally, we are told he is next in line. Waited an additional hour and a half, so we are now up to 7 hours, and are still being told "he's next up". Asked what had been done for him; he got a sedative and a cone put on the first 20 minutes and then "monitored". Was informed the doctor checked on him enough to know he wasn't critical. We opted to take him home because our routine vet would be open soon, and would actually tell us what the heck was happening. Were told "you don't have to pay the exam fee", well that's great because nobody did a friggin exam on him. I will never take an animal back there, I would rather go to the clinic in Portland!

Aug 10, 2024