ValuVet Wellness Lancaster

Mrs BTG

Terry is 10000000% top tier!! She is the most compassionate person and animal caregiver I’ve ever met. She is smart, knowledgable, confident, well informed, up to date on all of her information, honest, and all around phenomenal. All of our animals love Terry and it makes coming to the vet that much easier knowing Terry will be there to take care of us every step of the way!

Apr 14, 2025

Lacie C

Our dogs absolutely love the entire team here at ValuVet. They have taken such good care of our dogs and always have their best interest at heart. Dr. Francis has been so helpful in our dog’s weight loss journey. They are always up front with us about cost and do what they can to help make care affordable. We highly recommend this office for your pets needs!

Apr 12, 2025

Jennifer Dicken

Love Valuvet for my doodle. Always so caring, helpful and great prices. I drive from another town to get great care for my baby.

Apr 16, 2025

Sparrow

Between all of the staff here, our old girl Selena is treated with dignity and great care. I was overwhelmed when she was diagnosed with diabetes, but Terri was honest, empathetic, and supportive throughout the entire process. Really impressive team of people who will love your pet like you do. Thank you again, everyone~ Adam & Olivia Klimczak

Mar 4, 2025

Jo Ross

This place killed my cat. I almost didn’t leave a review simply because it required me to give them a star at all, (Google should fix their oversight, btw) but people should know, because they are preying on those who already don’t have the extra income to pay for veterinary expenses by making lower prices the focus of their marketing strategy. I moved here with my family and was in search of an affordable place to take my cats. Lob (my dusty calico Hemingway cat,) was brought in to be seen for cysts around her stomach and lower chest. After her exam, the vet told me that she was fine, they were just sub dermal fatty cysts that were benign and sent us on our way. About a year later, she developed what we thought was some sort of uterine infection. When I brought her in, I was told that the issue was, in fact, an infection, possibly caused by a uterine tumor, and that having her spayed would solve the issue, which would be fatal if ignored. We are far from rich, and I had previously refused to have her spayed because one of her cysts was directly in the location the incision is made to perform the surgery. I voiced this concern to the doctor, and was told that it wouldn’t be a problem or cause any further complications. I scraped together the money to have her spayed, (we are not rich.) It is worth mentioning here that I requested to have any and all of her removed organs/growths returned, and this request was denied, because after making a full recovery, approximately six months later, she inexplicably began having the same symptoms as before, despite having undergone surgery to remove the affected area. I called valuvet, explained all of this, and was told that they did not offer any services that would be necessary in order to help her. I panicked, and called the next nearest veterinarian that I thought I could afford, which was Baltimore Veterinary clinic. This was an office I was referred to by my parents, who later unnecessarily extracted 15 teeth from my papillon George during a dental cleaning and charged me for each individual tooth, which I only discovered because I requested that any extracted teeth be returned, and all of them but one were in excellent pearly white condition without any cavities. They had walk-in appointments available, and my two children and I took Lob there, and then waited for over three hours to be seen. The vet there, after doing an examination, bloodwork, and a urine screen, told us that Lob had a burst tumor in the exact location of her surgery incision, and I told them about my experience with valuvet. They seemed mildly incredulous about the fact that I was told her cysts weren’t an issue, and that the surgeon at valuvet had burst a tumor inside of my cat during the surgery and never bothered to tell me, let alone attempt to remove the affected tissue. They then let me know that her condition was beyond treating, and that she needed to be euthanized immediately due to being in excruciating pain and damage from the burst tumor, which had spread beyond repair. My daughter held her cat sobbing as my son and I watched the veterinarian inject our cat with a lethal injection, and shortly after, return to the exam room to pronounce her dead. We sat with her as long as we could, before being asked to leave by the nurse’s aide, who collected Lob for cremation. A service that was costly, especially since it resulted in the receipt of a wood block with my cat’s name written on it incorrectly. I’ve fought the urge to crack it open and check to see if there are even any ashes in it, but have resisted purely out of respect for any remaining dignity my friend might have left after being treated by both places, not like a soul, but like a victim, simply because she doesn’t speak or look like they do. If you want to pay someone to kill your animals, at least use Baltimore Vet Clinic so they don’t suffer a horrible death at a higher price, bc that’s all both offices are good for. Just don’t expect any sympathy or honest information while they do it until they think it’s already too late.

Feb 20, 2025