InstaVet Urgent Care & Wellness Animal Hospital - LIC Queens Pet Surgery Medical Center

Newer clean vet office that we used for the first time in an emergency. They had availability to get our cat in right away and assist. Staff has been welcoming and great. Doctor Kim was very informative on the steps they were going through and they send a quote to you for approval on treatments they plan to do. Prices are what they are in an emergency situation, so that is what pet insurance is for as well. Good experience and knowledge so far at Instavet. Main communication can be handled through their text system. Questions/prescription info/etc.

posted: 07/24/2023

I took my cat after 1 day of having pupils showing different sizes. I explained the the doctor that I used a pet ear cleaning solution and an ear mite drops - brought both in. I also explained that a year earlier, my cat had ataxia (losing balance) and was diagnosed with otitis media/vestibular disease. After a quick check of eyes and ears (there was fluid) and feeling the body, he prescribed 7 days of Clavamox, 2x day. My cat was alert when I took him. After first dose he became lethargic. Gave him 2nd dose 12 hours later at 10:45pm. At 3am I woke up to my cat yowling and in a position that looked like he was paralyzed. Took him to emergency at Schwarzman Animal Medical - horrible experience there too. The vet industry feels like it is all about money and rampant with incompetence. I got charged at InstaVet $139 for a “comprehensive exam” which it wasn’t. I emailed with pictures and videos - not one call from the doctor. If it were not for my cat’s foster mom, he would be dead right now. Shame on you. And Schwarzman Animal Medical Center is worse.

posted: 09/11/2023

Could not recommend enough! We are new to the area and haven’t had a chance to find a primary care for our dogs yet! Insta vet got us right in for a paw emergency and the staff was so kind and friendly to my sweet shy puppy! Pricing was presented up front and nothing was done until we signed a form. It ended up being cheaper then estimated which is a plus! We even received a first time discount! The doctor and her tech were super nice and explained everything to the problem and treatment and prognosis. She even consulted an outside doctor for their opinion to make sure my puppy received the very best care! Very thankful they were there to help us in this urgent matter- even with all the NYC flooding!

posted: 09/30/2023

To the InstaVet Team, I want to thank you all from the bottom of my heart for all the help you have done in trying to help my fur baby Roxy. Even tho we lost her today, I have to say you guys worked at your best to save her. I can't thank you enough. I appreciate it! ❤️ If anyone is looking for a Vet place to go to I HIGHLY RECOMMEND coming here. I drove an hour just so that my dog could get the care she needed and this team exceeded that. They are genuinely understanding, thoughtful, honest and loving. From the receptionist team to all the Specialist who made us feel welcomed and showed true compassion, this is the place to take your loving pet.

posted: 08/24/2023

Based on my experience last night, I can say that I loved the place and the service. I had to take my baby for an emergency since she kept vomiting with blood. I felt that all my concerns were answered and all the tests I wanted were performed. The vet actually spent her time explaining to me everything related to what was going on! I truly appreciated that, I never felt rushed. My pet is now doing better and I’m glad I found this place. THANK YOU! 😃 Will definitely recommend this place to everyone! 🐾

posted: 09/17/2023