Vetco Total Care

I had an appointment at 8-26 @ 2:30, I arrived at 2:30, but for some reason, their system showed the appointment as 2:15. I showed the appointment confirmation that it was 2:30 so I wasn't late. At that point the clinic manager asked me to email her the confirmation, she went back and left me sitting for more than 25m to which she then proceeded to tell me that the doctor was not going to see me because of the time and other appointments. I asked to be seen as all the rooms were open and empty and there were no patients in the waiting are. The manager went to the back again and before she got a response an hour had passed and I was still waiting. In the end the doctor said she would not see me. At that point, the clinic manager took me to a room 1:30hr later, wrote down my dog's symptoms, and asked me to come back on Monday to drop my dog ​​off for blood tests. Absolutely no thrusting the doctor, staff or anything coming from this place. The lack of professionalism, respect and compassion is hard to ignore. If I could give no stars my rating would be 0

posted: 08/26/2023

First of all, Dr Steele & her assistant are very friendly, as is Kayla at the front desk. That is always appreciated! 2nd, that $20/month savings card is a true blessing! I paid only $9 + change this morn for Jr’s tapeworm meds, a savings of $20! AND his Vet visit came down from $300 to only $238!!! I was thrilled! His other Vet visits have been over $300!!! One was over $600, but that was with an overnight stay. I’m so happy I found Vetco, I’ll never go anywhere else. ♥️

posted: 03/13/2023

I was not very happy today cause i was 15 minutes late and they was taken everyone that came in first and i was standing right at counter and still registered other people they have no.compassion of someone who lives off a monthly income and was truing to get me to get all.these things done told them i.was not happy cause if they gave my cat the shot last month like i asked she wouldntbe going threw this

posted: 07/11/2023

Vetco Poughkeepsie staff! If I could give 10 stars I definitely would! From check in to check out was the best experience! They are friendly compassionate and professional! They answered all our questions and concerns! Got a care plan in place ! I left knowing that I could breathe a sigh of relief that our Dog was in the best hands ! Thank you to the staff and the Doctor! You are all Amazing and definitely making a difference! Odin thanks you and so do I.

posted: 04/02/2023

The BEST!!! The front desk, the tech, and the Dr. All wonderful people really know their jobs! They are caring and know what they’re doing. I am so happy to be bringing my dogs to them. I already have been referring them out!!!!

posted: 03/14/2023