Ann Road Animal Hospital

My cat was scheduled for a grooming appointment, nail trim, exam and updated vaccinations. I made the appointment for 10am and was not assisted until 30-40mins later. Front desk does not know how to triage/multitask or get people taken back in an orderly fashion. If you run on “appointment only” you should be better about running the floor or not scheduling more than you can handle at once. The worst part was pickup, I get a call saying she would be ready at 1pm, I arrive at 1 and I’m told she’s not ready yet, after another 20+ minutes they bring her out WITHOUT the carrier I dropped her off in and her whole lower half is WET. She was not dried or brushed. Not to mention they misplaced her carrier. The tech hands her off without saying a word and leaves. I was not told how her exam went, how her vaccines went or anything. If this was the service I received, I can’t imagine what my poor baby went through behind closed doors. :(

posted: 08/06/2022

So far, so good. Been here twice with my terrier-mix 13+yr-old BELLA (aren't all pets now named Bella?) and Dr. Williams has given her excellent diagnosis and given me detailed explanations of her very daunting liver disease and pancreatitis. Overall, prices have been reasonable. Dr. Williams knows her vet medicine and Bella has shown positive signs of improvement in two weeks.

posted: 08/17/2023

I’ve always received great service here for all our pets. There are times we’ve waited longer than our appointment time however when you are dealing with medical staff, you have to be patient due to walk in / urgent matters. Hopefully we never need an emergency service but knowing I can be seen that day is really important to me.

posted: 06/29/2023

I will tell you that I have been going to this vet for almost 20 years. I have seen great vets there over the years and they have always been very knowledgeable and caring to my bulldogs. I will say that for a few years I did stop going because the front office was a disaster. I have been back 4 times total since that break and finally they got some good help upfront. People who care about the animals and are very nice and prompt. Keep up the great work. Glad to see Ann Road Animal hospital is getting back to the Vet it use to be! Lucy was very happy coming home from vet and that never happens! Thank you!

posted: 08/03/2023

Super friendly staff, affordable and clean. Our Trixie had gotten plant toxicity and I called around new our house for help and no one would take her because of being over booked and we see being turned away when our pup needed help the most. We were referred to this clinic by our friends and we are so happy, they took us right away, even though it was over 30 minute drive for us. It’s worth it. The Vets saved our girl and we are so grateful for them!

posted: 06/17/2023