Austin Village Pet Hospital

4.8 (124 reviews)
1315 Chestnut Ln, Matthews, NC 28104, USA

Hours

Monday 8:00 AM – 6:00 PM Tuesday 8:00 AM – 6:00 PM Wednesday 8:00 AM – 6:00 PM Thursday 8:00 AM – 6:00 PM Friday Closed Saturday Closed Sunday Closed

How to Save on Veterinary Costs at Austin Village Pet Hospital

Preventive care

Routine wellness exams can help identify health issues early, often before they become more serious or expensive to treat. Regular checkups are one of the most effective ways to manage long term veterinary costs.

Compare prescription pricing

Some pet medications prescribed at veterinary clinics may also be available through local or online pharmacies. It can be helpful to compare pricing when appropriate to reduce ongoing medication costs.

Consider pet insurance

Pet insurance may help cover a portion of eligible veterinary expenses depending on the plan, including accidents, illnesses, and in some cases preventive care. Coverage details, reimbursement levels, and deductibles vary by provider.

Why Pet Insurance Information Appears on This Page

Looking for information about Austin Village Pet Hospital? This page also includes pet insurance resources to help pet parents understand how to prepare for unexpected veterinary expenses.

Veterinary care costs can vary widely depending on the type of visit, treatment, or emergency. Many pet parents explore pet insurance before they need it so they are better prepared when unexpected situations arise.

How to Choose a Pet Insurance Provider

Pet Insurance Review helps pet parents compare insurance providers using verified customer reviews and real-world experiences. Our tools make it easier to evaluate providers based on claims experience, service quality, and overall satisfaction.

We have collected more than 220,000 reviews from pet parents, creating one of the largest independent databases of pet insurance feedback available.

How rankings are determined

Unexpected veterinary expenses can happen at any clinic. The providers below are ranked using verified reviews submitted by real pet parents through Pet Insurance Review. Results reflect overall satisfaction, claims experience, and value based on real world feedback. Rankings are updated regularly as new reviews are submitted.

Top Pet Insurance Providers of 2026
Rating Provider Total Review
4.8 Adoro 19
4.5 AKC 1,801
4.4 ASPCA 12,235
4.9 Embrace 19,981
4.9 Fetch 5,931
4.1 Figo 2,868
4.4 Hartville 183
4.9 Healthy Paws 11,381
4.8 Lemonade 833
4.6 ManyPets 2,416
4.7 MetLife 11,330
4.8 Nationwide 25,728
3.9 Pet Assure 15
4.3 PetPartners 121
4.9 Pets Best 15,364
4.8 Prudent Pet 2,870
4.7 Pumpkin 3,558
4.6 Spot 11,609
4.9 Trupanion 55,033

Compare Pet Insurance Plans

You can compare coverage options from multiple providers to find a plan that fits your budget and your pet’s healthcare needs.


Getting to Know Your Veterinarian

Choosing a veterinarian is an important decision for pet parents. A strong vet relationship is built on trust, communication, and understanding your pet’s individual needs.

Experience

Ask whether the clinic has experience treating your specific type of pet, since care can vary between dogs, cats, and pocket pets.

Emergency Care Procedures

It’s helpful to understand how the clinic handles after-hours emergencies, including whether they provide emergency services or refer to nearby emergency hospitals.

Communication Preferences

Ask how the clinic communicates with pet parents, including updates, test results, and follow up questions.

Breed Specific Health Considerations

Some breeds may be more prone to certain health conditions. Early awareness can help with prevention and early treatment.

Facility Tour

If available, touring the clinic can help you and your pet feel more comfortable before the first visit.


Final Note

Pet care decisions often involve both medical and financial considerations. Having access to trusted veterinary information alongside pet insurance comparisons can help pet parents feel more confident when planning for their pet’s health and wellbeing.

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Reviews from Google

4.8

124 reviews

The entire staff is all very friendly and helpful. Dr. Norris really seems to take the time to get to know your pets and their individual needs. One of my cats is very shy but he let her come out of her crate when she started to feel more comfortable and began to explode her surroundings a little bit. She’s a climber and as soon as she saw the cat tree she went up to the top platform and Dr. Norris examined her while she was on the cat tree! She’s pair-bonded with her brother and they were able to both come together. He’s a much more social kitty and he loved all the attention he got during their visit! With the PetDesk app, it’s super easy to schedule appointments as well as ask questions and communicate directly with your pets’ care team. They respond quickly and really do provide the most stress-free experience- for pets and for people!

Jan 15, 2023

Everyone at Austin Village Pet Hospital is wonderful. Our little Georgio cat is treated like a prince every time he goes in for a check up or for any medical procedure. The entire staff is professional, friendly and compassionate. We are a little overly protective of our Georgio and we have complete confidence that everyone at Austin Village always takes exceptional care of him. We highly recommend their veterinary services!

Sep 21, 2023

Dr.Norris is the best vet I have ever been to. My sweet angel had to go up to heaven and he was there every step of the way for me and her. He got on the floor with us and gave her chick fil a for her last meal. Truly the best vet out there. I would drive hours to come see him.

May 14, 2023

We are overwhelmed with gratitude for the time, care and outstanding welcome we have received at Austin Pet Village. Our fur friends and family love it here!! We can’t wait to be back! As a boutique breeder we have found that quality care and excellence is the best care for our fur family! Thank you for showing us what that looks like! We are inviting all our friends and family to join us! Happy New Year!!

Dec 30, 2022

This place is the absolute best! Everyone from the front desk to the vet techs to doctor Norris are super friendly and welcoming! Dr Norris takes as much time as you need to answer all your questions and you never feel rushed. They did an excellent job on my dog Riley when she had a tumor on her paw. The surgery was very difficult but she's healing great! I wouldn't take Riley and Boone anywhere else. Also the pricing is very reasonable!

Oct 12, 2022