Banfield Pet Hospital

I took my Great Dane Clyde here to get his vaccines and everyone was so nice and polite and very understanding. Even with his reactive/behavior problems they still were very nice and caring. They handled everything so well i couldn’t be more satisfied and happy with our visit. Thank you to everyone that helped and did their part into making our visit as calm and happy as you could.

posted: 09/26/2023

While we have never had bad service from the staff here... Aubrey is AMAZING and always so friendly. Today she really went the extra mile to help me out with some insurance concerns because I was having no success on my own calling their corporate number. They have always treated my fluffy baby well there and even though I cannot afford the insurance anymore, we will still want to take him there if he ever needs help

posted: 09/28/2023

I had called Banefield in Trinity and they were able to get me in right away and I traveled over an hour to see them. Tammy was extremely helpful and The Doctor was very nice and caring . I was nervous about leaving my puppy and not going back but it wasn’t that bad after all . The doctor was professional and gave me a call and also discussed what needed to be done for my chow chow . He was more than helpful and I ended up signing up for the wellness plan. It was a great experience. And kyomi was comfortable with them as well and they didn’t say anything negative about her being a chow chow as most vets I’ve been to . They made her feel loved and didn’t judge her because of her breed. I will continue to use them and I would recommend people to come and give them a try . Thank you .. Nirinjana and kyomi

posted: 05/05/2023

I've been to the Banfield in Palm Harbor before with 0 issues or complaints so I expected the same at the Trinity location. That was my first mistake. I booked an appointment about a month out for a cat I recently adopted and received a phone call a few days prior to confirm my 2pm appointment time. I arrived a few minutes early to the appointment, only to be met with an incredibly rude individual who let me know "your appointment was at 10:30 and I called you multiple times and left you multiple messages." I showed her my email that said my appointment was at 2pm and looked to see if I had any missed calls from them or messages - I did not. She went back to speak with the vet and came out to say the vet was in surgery and there were unforseen complications. I'd have to leave my cat there and come back in a few hours. I said absolutely not - if she was that rude to me to my face within 5 seconds of meeting me how could I trust her to have compassion with my pet? While we attempted to find a better appointment time, the other woman at the front desk (who seemed lovely) mentioned they'd been having phone issues and other patients have said they aren't getting calls or voicemails - so clearly this issue was not on me. We ended up not being able to reschedule for a time that works and I just left. Scheduling issues come up, surgeries (I'd imagine) have complications all the time. These things happen. But to be so incredibly rude from literally the first encounter is just not necessary. I can't speak for any other aspect of this business as I will not be returning. Life is stressful - be kind. The whole situation could have been handled so differently.

posted: 07/03/2023

I have never left a bad review for any establishment, but I feel other pet owners need to be aware. My dog has been a patient since he was 6 weeks old. He has seriously anxiety scared of thunder, loud noises, fireworks, change of surrounding. He is a big baby and super friendly when we are with him, but does not do well when he's separated from his family. During Covid they went to drop off appointments only and for some reason have kept this as a regular visit. I told them that is why I didn't bring him when they started this since I wasn't comfortable just dropping him off. I have been paying his wellness package money for 5 years and decided I would try to bring him back this week. I did not request a drop off appointment, however when I arrived they had me go back with him and he was as happy as can be. The assistant then told me they only had drop off appointments and I would have to pick him up after his vaccinations and normal tests. This is where I was wrong, against my better judgement I decided to let them proceed. She said they would call me when he was ready. I decided to kill time doing some shopping in the plaza and then waiting in my car. Finally 2.5 hours later I called and asked he if was ready for pick up since it had been a long time. The woman (the manager) on the phone put me on hold then came back and said we have had some issues your dog won't let the dr or staff work on him at all, but I should give them another hour to keep trying. I said absolutely not, I am in the parking lot and I'm coming to get him. When I arrived she had me come in the back because he wouldn't let her take him out of the cage. When I walked back he was shaking and in the corner of the cage. When I opened it he was kissing me and even her he was so happy to see me. The assistant and Dr then came over and I asked them when they attempted to do his tests and they said a few minutes after I left. They couldn't proceed so they put him in the cage and left him and never called me. I was so angry I asked I understand he wouldn't let you hear him, but why would you not call me and just leave him in a cage shaking and afraid. They had no answer. I was so upset and the manager who was very nice told me she completely agreed and apologized for what had happened. I told her we would not be back again and that I would like to cancel my wellness package there. It was totally unacceptable and I was livid. No excuse to leave my dog like that and not try to contact me. Please, if you have doubts, do not leave your pet here and feel that they will be cared for.

posted: 09/16/2023