Victoria Park Animal Hospital

I selected Victoria Park Hospital shortly after we moved to the beach many years ago. Dr. Birken and her staff were always wonderful. However, it was not until a couple of weeks ago that I realized that this hospital is not just good, it has the biggest heart. We had to make the very painful decision to put our sweet Emma to sleep. We were devastated. The way Dr. Kushner and Dr. Birken, plus the whole staff, handled everything was not only professional but extremely kind. I will recommend them always. They did their best to handle our situation with the outmost care and respect. We will be forever grateful.

posted: 10/19/2023

Two years ago I brought my 13 year old Husky in for incontinence. After extensive bloodwork, urinalysis tests, and finally an ultrasound, I found out what I thought would just be a simple UTI was actually cancer. Both Dr Birken and Dr Cushner explained the various treatments and possible outcomes/risks so that I could make an informed decision. Ultimately I went with surgery to remove the mass. Everything went well and my baby recovered quickly. I can't express how grateful I am to the doctors and their staff for saving her life. The experience even pushed me into pursuing a new career in veterinary medicine. Indy is now 15 and getting on in her years but they gave me 2 more years (and counting) with her that I wouldn't have if not for their care, knowledge, and compassion for animals.

posted: 10/01/2023

Staff is very friendly. I was able to call and get a last minute appointment. They were wonderful with my Great Dane. Got all vaccines updated will definitely be returning for our future veterinary needs. Conveniently located.

posted: 10/12/2023

They always take the best care of my little Finn. Dr. Birken is the best! Highly recommend this practice.

posted: 10/16/2023

Honestly, if I could give zero stars I would. My first time visiting this animal hospital, they ran way behind schedule, the Veterinarian was very rude and when I asked about how to obtain a health certificate for pet travel to Israel, she told me that “it not possible” and gave me FALSE information as to what would happen if I traveled with my pup (basically tried to scare me out of the idea). Then when I asked for a referral to another veterinarian that would be willing to help… her advice was “Google”. (BTW, PetSmart was able to do it for be without a problem) The second time I came for my puppy’s boosters, the people at the front were so rude and dismissive. I was not given eye contact and was told “yeah be right with you”. I sat for 15 minutes (after my appointment time) before being acknowledged. The only time I was met with good customer service, was when it was time for me to pay for the services. My puppy and I will NOT be returning. Very poor customer service. Please do better. Since I cannot comment on the response below.... I was NOT asked when I was planning on traveling (When I do my puppy will be old enough by that time). I was simply asking IF it was possible to have a health certificate signed by this animal hospital. I was NOT given a recommendation to another veterinarian. Yes, the papers were printed for me... but when it came to any questions I had, I was told that I would either be sent home from Israel or put in quarantine (which ended in 2021). I was NOT asking for the health certificate to be signed that day, I was asking for when I was ready for my travels. The veterinarian at PetSmart is APHIS accredited and was able to set appointments for FUTURE dates for my travels. I see the second point I made about experiencing poor customer service the second visit was ignored as well. Thank you for performing the services you did on my puppy but we will not be returning.

posted: 09/25/2023