Pet Emergency Center

Kristian Caro

I'm not one to write many reviews but I felt compelled to after tonight's visit. Today was not an easy day for our family. Our beloved cat Bernie of only 9 years had to be put to rest. Unfortunately there was nothing else we could do and the end of the road was driven today. I have to say, Ashley was a saint with us today. She made an extremely difficult situation for us easier, and was there with us from start to finish. Our cat felt no pain, suffers no more and is playing in heaven. This Emergency Center legit cares about you and your animals. The head veterinarian is fantastic and I've told my wife on many occasions, I wish he could of been our full time vet. I'm super grateful that in any emergency, he is the individual that I trust with my animal's life. If you have an emergency, trust me when I say this is the place to bring your pet. Thank you for helping our baby not suffer anymore, and thank you so much for being great to us. God bless you guys. - Kristian C.

Sep 13, 2023

Abi

take your sick animal here! i never write reviews but this is so important to me i needed to share. i was absolutely devastated when i saw my baby chameleon stop eating, drinking, going to the bathroom, not being very active, and showing very dull colors. i have had 3 past chameleons so i set my enclosure up how i normally would. i knew nothing on my end changed by the way i was caring for my baby. i drove over an hour and a half in heavy rain and traffic to come here not knowing what to expect. the lady’s at the front are amazing. IMMEDIATELY took my chameleon back to be cared for while i was still filling out paper work because they could see she was dying. dr lee is absolutely amazing. she was so bubbly but also hit me with the cold hard facts right away which i personally appreciated. she was so gentle when handling my week baby and did more than i could have asked. she prescribed an antibiotic and a eye gel because my baby had an eye infection as well. all of my questions were answered no matter how silly i sounded because i was so worried. as for pricing, i was very very impressed with the end cost. thank you pet emergency center! i have attached a photo of my chameleon for reference of her sickness

Jun 3, 2023

Jennifer Marcelin

I called pet emergency center because my rabbit was looking ill, she had a stuffy nose and was not as playful as usual. The person that answered the phone was very friendly and said there's an emergency going on now but at 10:00pm another doctor comes in so I should bring her in at 10pm. When I arrived and rang the bell the lady that came to the door asked me if I called first I said yes I was told to come in at 10 she seemed annoyed and said she probably told me to call at 10. She remained rude and dismissive through the questioning. The doctor came in and was very friendly said he was worried about a few different things and since she didnt eat since the morning he was concerned about that which i understood everything he said. Then the mean lady came back to go over the plan. One was 390.00 and the other was over 1000.00 I said it's too expensive and asked for the antibiotics and the 150.00 visit charge which would have totaled 190.and i said if she still feels sick ill bring her to a vet but I think she will be OK...the lady became visibly upset telling me the rabbits going to die without the rest of the treatments and she stormed out of the room it was so embarrassing and my kids started begging me to do what she says or I'm going to be the blame for the rabbit dying. I had to use my credit card to pay 390 and I am still so upset with the way I was treated. I should not have been judged or belittled and I should have been able to make a choice and not have to be shamed for it. I should have been treated with kindness and respect. The rabbit is fine and I still believe the antibiotics would have been enough-I have a bag full of "critical care food" that was supposed to save her life but she started eating as soon as I put her back in the cage that night.

Aug 30, 2023

Davine Greene

I never leave reviews but I just had to because Chelsea was incredible. At 4 in the morning she answered all of my questions over the phone to determine if I should bring my puppy in, and once I got there she was so helpful and walked me through everything. She was so loving and careful with my puppy and you can tell the people here really love the animals.

Sep 11, 2023

Victoria

The staff is so friendly and caring. Renata Schneider saw my dog and she was absolutely amazing. They went out of their way to squeeze my dog in to their very busy schedule because he was having hives and I was in and out in less then an hour. I can’t express enough how much calmer I feel knowing my dog is okay and I’m so grateful to the amazing staff. The price wasn’t too bad either, considering Emergency vets can be quite pricey. Ollie and I both thank you so so much!

Jun 5, 2022