River Ridge Animal Clinic

It only took me about 4 years but I’m finally getting a chance to let others know why I would never return to this veterinary office. Let me start by saying that dr hooks while very professional, did not work with us at all with the pricing of surgery (which came with no guarantees to save Duke’s life). We then signed over rights to save Duke and have him fostered by a family that would adopt him. It was so very hard to do so because he had been a member of our family for nearly 7 years. We had rescued him, helped him recover from some trauma and provided a safe home *with a fenced 1/2 acre* for our sweet boy. I don’t know why this is, but I expected the vet to work with us some in price or to settle and agree upon a fair price for the surgery, but this was never the case. When one signs over rights for re-homing, one would assume that the vet would call the original owners up after about a year or more if failed attempts to regime and it not working out with any new family… well Duke has been boarded and kept in the vet office for 3+ years now and it’s always one story or another when I check on how he is doing. “Oh he is going to live at the dog haven cabin/ acres out in the country..” oh Duke is well loved (which I don’t doubt given what a sweet boy he is) and well kept and gets to play in the circle with other dogs…” -or the latest, “Duke is going to live with one of the vet techs.” If this is true, then why is he still at the office?? He is a large dog who needs to be in a fenced area with room to run and play. Taking family pets away is wrong and I would hope in the future you consider what this means to a family who lovingly rescued and cared for the member of their family but just couldn’t pay the cost of surgery. Perhaps next time you could settle on an agreed price like many animal hospitals out there.. sad.

posted: 05/04/2023

Has been up and down over the years. I’ve had bad experiences in the past but not in a few years. However you will likely be waiting HOURS drop off or not, surgery or not. Every time I’ve been here i wait at least two-three hours. I also feel really sad for the 2 cats that have been locked in a cage in the lobby for years now

posted: 10/17/2023

Dr. Hooks is an amazing Vet! Shes extremely thorough and informative. Not to mention the staff is very kind and compassionate as well. I would highly recommend River Ridge to anyone that's looking for a great Vet with amazing staff.

posted: 05/24/2023

They are amazing! Dr Hooks is very experienced and explains everything with detail. You can tell she has a passion for animals. She knew exactly what and how to do what was needed to help my life boy. Jenna also took such good care of him. She also explained everything in great detail how I should handle my boy. I have them to thank for my puppy's good health. Will bring my pups back for all their needs.

posted: 01/12/2021

One of the best veterinary practices I've ever dealt with!! They've helped us out and our neighbors so much. Fair pricing and honest practices.... So grateful for them!

posted: 06/20/2023