Banfield Pet Hospital

I take all my pets there and they try to help with making Appointements and clarifying instruction.

posted: 05/02/2023

I will never return to this banfield. I have been a customer at Banfield for many years, and this is the first time I’ve ever encountered a receptionist (Sam) who was unwilling to help. It was extremely disrespectful in the way that she explained herself as to why she was allegedly unable to help. Which we later proved was irrelevant after speaking with another banfield receptionist. When asked to speak to a doctor or superior she refused.

posted: 09/02/2023

A vet tech or receptionist at Banfield had the audacity to make outrageous claims that the adoption agency ‘Amazing Dogs Org’ had performed an illegal or botched surgery on my dog prior to the appropriate age to be spayed and that Amazing Dogs Org is intentionally operating outside the law. A) my dog is fine. B) I told her I didn’t care. The bone head receptionist was so busy espousing her opinion even after I asked her to stop, that she input my telephone number incorrectly. All I wanted was my dog to get their appropriate shots and instead when I didn’t hear from them and went to pick up my dog they hadn’t done a thing because this silly bonehead receptions didn’t input my phone number correctly or get the appropriate approvals for the shots. 10/10 never coming back to this location.

posted: 01/07/2023

Came here because other locations have appointments way out. Now I realized why, and saw many reviews with similar sentiments. I expected it to be an in and out experience with vaccines, but they took 3.5 hours; which if communicated well is ok, but they didn't tell me so at dropoff. Waiting at the front desk to get help was slow each time. I just felt bad for my poor pet sitting in the room being scared (like all dogs of vaccine hospitals), yet the staff took their time to work on & take the pet out. I didn't have a good customer experience. Initially I gave a 1-star and finished writing all these while in line and being angry, but now correcting to three stars after I calmed down after getting home. Thanks to the staff for working on our pets. Please do a better job communicating clearly and crisply next time. Thanks ❤️

posted: 12/15/2022

I will start by saying that they do seem to take care of the animals. It's hard to tell since the new protocols don't let you see the vets with your dog anymore. Otherwise... The business itself is challenging as a customer. Not open on time. Phone isn't answered. Messages not returned. Hard to schedule any appointments in the same week. I guess if you are that busy then business is good and you don't need to worry about those things.

posted: 04/17/2022