VCA Crocker Animal Hospital

Lisa Cortez Furtado

I posted a review from my experience with VCA Animal / off of Jackson and people should know what kind of experience they can receive coming here: I went in for my appointment 09.12.23 @ 4:45pm, and I asked the receptionist to take my credit card, and to update my information, and I wanted to pay my balance well in the meantime, she has music loud. She took my card, entered into the computer, but didn't take the balance. I guess I don't know at the time I didn't pay attention when I did ask her to pay my balance, she asked me to sit so I sit for 15 minutes waiting to be seen. thinking that she did exactly what I asked her to & after the 15 minutes she asked me to come up but she wanted to talk to me about my dog and that I still had a balance due while I asked her didn't you take my credit card and pay for it like I asked you at the beginning when I first walked in ? She said no and I said well why didn't you do it then because I'm expecting that you did that and I didn't have to sit here and wait longer and now you're telling me that no one wants to see me because I didn't pay my balance yet well that wasn't my fault and then the whole entire time she's listening to Disney Music in the background which is fine but loud and few words exchange, she kept being like stubborn innocence & I intern called her a little girl because she didn't pay attention to anything that I asked her to do in the first place and this isn't the first encounter I had with her, but I let the first time go the second time Wasn't appropriate. She did not do what I asked her and she kept turning around and making it like it's all me well, it wasn't me. It was her because she could've done what I asked her to in the first place so I left, refusing to pay the balance of the insurance the pet care insurance I call later and I speak to the technician supervisor while the technician supervisor sided with her because I called her a little girl now mind you they're fixed on the little girl part instead of the actual reason why I got mad is because of her not doing what I asked her to if you want to come to a place like this and they don't pay attention to what you're asking them then why go there in the first place I'm just upset because the fact that they're turning this all on me when they shouldn't be.

Sep 13, 2023

Priya V

AVOID THIS LOCATION if you don’t want your time wasted! Made an appointment a week in advance, called them on the day of the appointment to confirm it and was told the appointment is confirmed. We showed up on time just to be they couldn’t find our appointment and that the doctor had already left!! We travelled 30 minutes and waited an entire week. There are much better clinics that treat their clients better and not lie to their face!

Jun 15, 2023

Antoinette Golden

It was a sad visit. My daughter and I brought my dog in for cremation. They were very nice and respectful of our feelings during this sad time.

Jul 10, 2023

Xia Huang

Very expensive charge for doctor visit and medicine, all very expensive If before I come, they tell me how much for doctor visit charge, that is fair, but when I request how much the doctor visit charge, they didn’t tell me, just say depends on the cat situation. I guess the charge should be reasonable , so I bring my cat come to see doctor, but the charge is very expensive! Why they didn’t tell me the charge directly when I ask before I come? Why the charge depend on cat situation? Common sense is, doctor visit is fixed rate, the difference price is depends on the testing and medicine fee, this animal hospital is really strange and greedy! Doctor spend 10 minutes on my cat charge me much more than one hundred for visit fee only exclude medicines, it’s expensive than human being to visit a doctor

Mar 31, 2023

Rob Schultze

Very caring and awesome people. They were so patient with our rambunctious cat, and they would see us quickly. They have separate entrances for dogs and cats, never seen that before!

Apr 27, 2023